Stephanie Williams
Canton,OH
Summary
Motivated customer service specialist with over 6 years of experience in a fast-paced, team-based environment.
Overview
5
5
years of professional experience
Work History
Tech Support/Warranty/Customer Service
VXI Global Solutions, LLC
Canton, OH
01.2013 - 09.2013
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Childcare Float Position
A Place to Learn and Grow
Canton, OH
09.2012 - 01.2013
- Greet parents and children while coming and leaving the facility
- Assist the classrooms when needed for breaks or ratio
- Provide care to the children as needed
Hot Foods Associate
Giant Eagle
Canton, OH
02.2012 - 09.2012
- Assisted customers with food selection, inquiries and order customization requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Prepared hot foods for customer consumption
- Prepared salad bar/cold food bar for customer consumption
Housekeeping Supervisor
Best Western
North Canton, OH
10.2010 - 12.2011
- Supervised a group of housekeepers to ensure the job was completed in a timely manner each day.
- Cleaned rooms and public areas as needed
- Assisted in the laundry room as needed
- Resolved issues that guests may have had with the housekeeping staff or performance, as well as any other concerns guests may have had.
Inventory Associate
Wal-Mart
Canton, OH
09.2008 - 10.2010
- Participated in physical inventory counts every time period.
- Asked open-ended questions to assess customer needs.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Operated a POS system to itemize and complete an average of number customer purchases.
- Routinely answered customer questions regarding merchandise and pricing.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Maintained cleanliness and presentation of stock room and production floor.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Logged stock in/out of the backroom to ensure that the inventory was kept correctly.
Education
High School Diploma - General
1991
Skills
- Attention to detail
- Customer service-oriented
- Works well under pressure
- Flexible
- Accurate and detailed
- Pleasant demeanor
Timeline
Tech Support/Warranty/Customer Service - VXI Global Solutions, LLC
01.2013 - 09.2013
Childcare Float Position - A Place to Learn and Grow
09.2012 - 01.2013
Hot Foods Associate - Giant Eagle
02.2012 - 09.2012
Housekeeping Supervisor - Best Western
10.2010 - 12.2011
Inventory Associate - Wal-Mart
09.2008 - 10.2010
Olympic High School - High School Diploma, General