Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Wilson-Jackson

Idaho Springs,CO

Summary

Dynamic professional with a proven track record at Mountain Storage Management, excelling in customer relations and employee supervision. Recognized for reducing delinquency rates through strategic problem-solving and fostering a supportive team environment. Adept at managing complex processes with meticulous attention to detail, ensuring compliance and enhancing overall project quality.

Overview

9
9
years of professional experience

Work History

Assistant District Manager

Mountain Storage Management
03.2021 - Current


  • Manage Consistent reduction in delinquency and customer retention.
  • Demonstrated adaptability during periods of change or challenge while maintaining focus on achieving goals.
  • Increased employee satisfaction by fostering a supportive work environment focused on teamwork and open communication.
  • Provide exceptional customer service through active listening, problem-solving, and timely followup.
  • Manage storage unit liens ensuring compliance with state regulations.
  • Generated repeat business through exceptional customer service.
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Maintains professional demeanor by staying calm when addressing unhappy or angry customers.
  • Establish team priorities, maintain schedules and monitor performance.

Independent Contractor

M*Modal
03.2016 - 01.2018
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.
  • Gathered, organized and input information into digital database.
  • Course Building
  • Management of Students, Enrolling, Tracking, CEU's
  • Quiz Building
  • Tracking and Reporting Coder's Test Scores


Education

High School Diploma -

Clear Creek High School
Idaho Springs, CO

Certificate in Secretarial Information Processing -

Warren Occupational Technical Center
Lakewood
05-1991

Skills

  • Process Liens/Manage collections
  • Strong Customer relations
  • Experienced with Microsoft Office applications
  • Excellent Organizational Skills
  • Strategic thinking
  • Adaptability and flexibility
  • Business Administration
  • Meticulous Attention to Detail
  • Expeditious Learner
  • Employee supervision
  • Coaching and mentoring
  • Staff management

Timeline

Assistant District Manager

Mountain Storage Management
03.2021 - Current

Independent Contractor

M*Modal
03.2016 - 01.2018

High School Diploma -

Clear Creek High School

Certificate in Secretarial Information Processing -

Warren Occupational Technical Center

Similar Profiles

CREATE PROFILE
Stephanie Wilson-Jackson