Stephanie Winder
Laurel,MD
Summary
Passionate individual who would like to contribute to a company's future success through hard work, attention to detail and excellent organizational skills. Precisely motivated to learn, grow and excel.
Overview
22
22
years of professional experience
Work History
Service Coordinator
Southern Management Companies
Suitland, MD
11.2011 - 08.2023
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Bookkeeper
Southern Management Companies
Bladensburg, MD
11.2003 - 11.2011
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Leasing Professional
Southern Management Companies
Varies Locations
11.2001 - 11.2003
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Organized community events to foster a positive living environment for all residents.
Education
Accounting
University of Maryland At College Park
College Park, MDLeadership Certifiicate - General Studies
Southern Difference Institure
College Park, MD05.2019
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD05.1998
Skills
- Notetaking and Documentation
- Service Monitoring and Evaluation
- Needs Assessment
- Community Liaison
- Accurate Recordkeeping
- Proficiency in Office Programs
- Record Preparation
- Telephone Communication
- Client Advocacy
- Client Relationship Management
- Empathy and Compassion
- Interpersonal Skills
- Adaptability and Flexibility
- Budget Management
- Conflict Resolution
- Data Analysis
- Multitasking Abilities
- Problem Solving
- Detail Orientation
- Active Listening
- Decision Making
- Excellent Communication
- Customer Service
- Analytical Thinking
- Audit Reporting
Timeline
Service Coordinator
Southern Management Companies
11.2011 - 08.2023
Bookkeeper
Southern Management Companies
11.2003 - 11.2011
Leasing Professional
Southern Management Companies
11.2001 - 11.2003
Accounting
University of Maryland At College Park
Leadership Certifiicate - General Studies
Southern Difference Institure
Associate of Arts - General Studies
Prince George's Community College