Stephanie Yoder
Daphne
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Ashley Home Furniture
Spanish Fort, AL
01.2022 - Current
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Led and mentored team members to improve customer service standards and increase satisfaction ratings.
- Implemented effective training programs for new employees, fostering a culture of continuous improvement.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Collaborated with cross-functional teams to optimize operational workflows and enhance overall efficiency.
- Developed and maintained strong vendor relationships, ensuring timely delivery of high-quality merchandise.
- Conducted performance evaluations, providing constructive feedback to support staff development initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Lead Server
Sunliner Diner
Gulf Shores, AL
01.2019 - 01.2022
- Supervised staff to ensure exceptional customer service and efficient workflow.
- Trained new servers on menu items, customer interaction, and operational procedures.
- Coordinated dining room activities to maintain a welcoming atmosphere for guests.
- Developed training materials to enhance team performance and service quality.
- Implemented process improvements that increased table turnover rate and guest satisfaction.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Led team meetings to discuss performance, share feedback, and promote collaboration among staff.
Patient Care Assistant
Haven Memory Care
Gulf Shores, AL
01.2018 - 01.2019
- Provided compassionate patient care while following individualized care plans established by nursing staff.
- Maintained HIPAA compliance and accurate documentation of patient health information.
- Assisted patients with mobility, positioning, meals, and daily living activities.
- Supported patient well-being by creating a safe, respectful, and positive environment.
Server / Customer Service
Lambert’s Café
Foley, AL
01.2017 - 01.2018
- Provided exceptional customer service in a fast-paced, high-volume restaurant environment.
- Accurately processed guest orders while maintaining attention to detail and efficiency.
- Handled opening and closing responsibilities while ensuring operational readiness.
- Built strong customer relationships through professionalism, communication, and reliability.
Server / Customer Service
Ribs and Reds
Gulf Shores, AL
01.2016 - 01.2017
- Delivered prompt and courteous service while ensuring guest satisfaction.
- Maintained accuracy when processing food and beverage orders.
- Assisted with daily restaurant setup, closing procedures, and team support responsibilities.
Full-Time Homemaker
Stay-at-Home Mom
Manchester, TN
01.2012 - 01.2016
- Managed household responsibilities, scheduling, budgeting, and daily family operations.
- Demonstrated organization, multitasking, and time management skills while providing full-time family care.
Cashier / Customer Service Representative
Factory Connections
Tullahoma, TN
01.2011 - 01.2012
- Processed customer transactions accurately while providing friendly and professional service.
- Maintained store inventory and supported loss prevention initiatives.
- Worked collaboratively with team members to support store operations and customer satisfaction.
Education
Associate of Science Degree - Medical Administrative Assistant
Ultimate Medical Academy
01.2016
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2015
High School Diploma - undefined
Tullahoma High School
01.2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Workload management
- Conflict resolution
- Team building
Timeline
Assistant Manager
Ashley Home Furniture
01.2022 - Current
Lead Server
Sunliner Diner
01.2019 - 01.2022
Patient Care Assistant
Haven Memory Care
01.2018 - 01.2019
Server / Customer Service
Lambert’s Café
01.2017 - 01.2018
Server / Customer Service
Ribs and Reds
01.2016 - 01.2017
Full-Time Homemaker
Stay-at-Home Mom
01.2012 - 01.2016
Cashier / Customer Service Representative
Factory Connections
01.2011 - 01.2012
Associate of Science Degree - Medical Administrative Assistant
Ultimate Medical Academy
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma - undefined
Tullahoma High School