Stephanie Yoon
Summary
Expert in cash handling and organizational abilities, I excel in streamlining processes and fostering positive work environments. My approach has significantly improved efficiency and employee retention, showcasing my commitment to excellence and team leadership. Maintains smooth checkout operations and keep stations clean, stocked and customer-ready with motivational leadership style. Punctual and honest with solid background in fast paced restaurant environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
13
13
years of professional experience
Work History
Head Cashier Supervisor
BCD Tofu House Restaurant
08.2022 - 09.2024
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- receive and process online orders in timely manner
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
Lead Associate
Amazon.ca
05.2016 - 06.2017
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
Assistant Manager
Diamond Family Spa
08.2011 - 11.2014
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- schedule appointments for the customers and resolve any relarelated issues
Education
Bachelor of Arts - Deaf Studies
California State University, Northridge
Northridge, CA05.1997
Skills
- Organizational abilities
- Cash handling expertise
- Health and safety compliance
- Cash Register Operation
- Store Policies Enforcement
- Customer Complaints Handling
- Customer Service
- Time Management
- Punctual and Reliable
- Attention to Detail
- Team Leadership
- Store Opening and Closing
Timeline
Head Cashier Supervisor
BCD Tofu House Restaurant
08.2022 - 09.2024
Lead Associate
Amazon.ca
05.2016 - 06.2017
Assistant Manager
Diamond Family Spa
08.2011 - 11.2014
Bachelor of Arts - Deaf Studies
California State University, Northridge
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