STEPHANIE ZAMORA
Nampa,ID
Summary
Versatile career professional with a proven track record of success in managing multiple high-priority tasks simultaneously while ensuring the accuracy of all duties performed to guarantee compliance and satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Terry Reilly Health Services
05.2025 - Current
- Maintained accurate records of patient information in electronic health record systems.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Coordinated communication between patients and healthcare providers to enhance care continuity.
- Trained new staff on efficient registration procedures and use of electronic systems.
- Implemented process improvements to streamline patient access operations, reducing wait times.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Caregiver
The Zamora Family
03.2014 - Current
- Demonstrate attention to detail while overseeing a complex calendar to track and schedule appointments or travel arrangements accordingly.
- Exude a calm and professional demeanor while responding to escalated issues and determining the appropriate next steps to resolve them.
- Meticulously track family budgets to properly maintain daily, monthly, and yearly finances.
Daytime Cosmetology Instructor
Euphoria Institute
05.2011 - 03.2014
- Provide strong communication skills while leading classes of up to 30 students which includes facilitating instruction to Spanish speaking students.
- Properly document all salon and student data in computer software systems while maintaining confidentiality at all times.
- Closely monitor students to provide mentorship and feedback on performance as well as areas of opportunities through coaching and career training.
Manager/Hairstylist
Style America
09.2009 - 08.2011
- Listen attentively to client needs to guide customers through personalized recommendations with a high level of current industry standards.
- Oversee the daily tasks of the staff team and assign responsibilities to optimize performance and exceed productivity goals.
- Analyze performance metrics to regularly assess the effectiveness of business practices in light of corporate goals and implement adjustments necessary to improve day-to-day operations.
Education
GED -
Skills
- Fluent Spanish Speaker
- Microsoft Office Suite
- Calendar Management
- Budgeting & Forecasting
- Conflict Resolution
- Tasks Delegation
- Reporting
- Client Relations
- Data Entry & Analysis
- Email Correspondence
- Phone Etiquette
- Organization
- Cross-Functional Collaborations
- Professional Training & Development
- Exceptional communication
- Documentation accuracy
- Information collection
- Patient registration
- Healthcare software
- Payment processing
Certification
Cosmetology Certificate - Expertise Cosmetology School
Languages
Spanish
Timeline
Patient Access Specialist
Terry Reilly Health Services
05.2025 - Current
Caregiver
The Zamora Family
03.2014 - Current
Daytime Cosmetology Instructor
Euphoria Institute
05.2011 - 03.2014
Manager/Hairstylist
Style America
09.2009 - 08.2011