Stephanie Zuniga
Summary
Driven Case Manager with proven success in managing over 120 client cases at the Bilingual Education Institute, ensuring agency compliance and advancing client self-sufficiency. Excelled in utilizing Sharepoint for efficient case tracking and demonstrated exceptional bilingual communication skills. Achieved significant client progress through strategic planning and resource coordination.
Overview
3
3
years of professional experience
Work History
Case Manager
Bilingual Education Institute
05.2022 - Current
- Maintained a case load of 120 clients, ensuring compliance with Texas Office for Refugees regulations and confidentiality requirements.
- Created family self-sufficiency plans with clients assessing barriers and resources needed for longer-term integration.
- Educated clients on refugee resettlement programs available including health, employment, and integration services.
- Referred clients to service providers utilizing the Client Track software.
- Conducted weekly follow-up meetings to assess progress towards self-sufficiency and address changing needs.
Case Manager
YMCA INTERNATIONAL
07.2021 - 03.2022
- Conducted screenings to determine eligibility for the Houston Harris County Emergency Rental Assistance Program.
- Created case plans with clients to assess their strengths and needed resources to promote financial independence.
- Informed clients on available programs, benefits, and services in the Houston area based on their individual needs.
- Conducted bi-weekly follow ups to provide application status updates and make needed adjustments to case plans.
- Maintained accurate documentation on all cases, ensuring compliance with program requirements.
Social Work Student Intern
Some Other Place
01.2021 - 05.2021
- Conducted collaborative case plans to assess needed resources to enhance clients well-being.
- Performed screenings to determine eligibility for rental assistance, food bank, and clothing donations.
- Acquired client documents needed for the rental assistance program ensuring client confidentiality was priority.
- Collaborated with local agencies to provide further assistance to clients with unmet needs.
- Provided mediation between clients and landlords to facilitate conflict resolution regarding rental payments.
Education
Bachelor of Arts - Social Work
Lamar University
Beaumont, TX05.2021
Skills
- Fluent English and Spanish
- Proficient in Sharepoint, Word, and Excel
- Inbound call management
Timeline
Case Manager
Bilingual Education Institute
05.2022 - Current
Case Manager
YMCA INTERNATIONAL
07.2021 - 03.2022
Social Work Student Intern
Some Other Place
01.2021 - 05.2021
Bachelor of Arts - Social Work
Lamar University
Similar Profiles
Jamile ThomasJamile Thomas
Health Educator at Bilingual Education InstituteHealth Educator at Bilingual Education Institute
Margaret N Yoyeta RichardsMargaret N Yoyeta Richards
Linguistic Assesor at Ministry of Education( MEyFP) Bilingual ProjectLinguistic Assesor at Ministry of Education( MEyFP) Bilingual Project
Maurício Gomes LucasMaurício Gomes Lucas
Marketing Coordinator at Verso Education ( bilingual program for schools)Marketing Coordinator at Verso Education ( bilingual program for schools)