Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Aileth Villarreal

Laredo,Texas

Summary

Seasoned professional with a proven track record in high-stakes environments, such as the Texas Department of Criminal Justice, where I ensured safety and security. Skilled in emergency response and de-escalation, I excel in customer service, having significantly enhanced client satisfaction across roles. Demonstrates exceptional teamwork and stress tolerance, adept at conflict resolution.

Overview

7
7
years of professional experience

Work History

Correctional Officer

Texas Department Of Criminal Justice
610 RM-624 Cotulla, TX 78014 United States
07.2023 - Current
  • Managed high-risk situations with professionalism, ensuring the safety of all involved parties.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Conducted routine and emergency head counts.

Sales Agent

Metro by T-Mobile
3401 N Arkansas Ave Laredo, TX 78043
08.2019 - Current
  • Helping the customers selected the best for their need on their daily basics
  • Helping the customer to find an excellent plan and device
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.

Customer Service Representative

Concentrix
Concentrix, 2451 Monarch Dr, Laredo, TX 78045
10.2021 - 07.2023
  • Resolved customer complaints with empathy.
  • Assist the customer to find a new insurance plan based of their needs.
  • Escalated calls efficiently, finding satisfactory resolutions for customers.
  • Responded to customer requests for doctor appointments, billing questions and copayments.
  • Assist the customer proving the insurance coverage and help them to find the primary doctors and specialists.

Waitress

Danny’s Restaurant
9720 McPherson Laredo, TX 78045
07.2019 - 08.2019

• Helping to take orders

• Cleaned tables

• giving an excellent customer service and professional.

Customer Service Manager

JCPenney
5300 San Dario Ave Laredo, TX 78041
08.2018 - 08.2019
  • Assisted the customers with pricing questions
  • inventory availability
  • Assisting on the cashier
  • Helping the customers to find the products
  • Assisting to helping to make orders by online.

Education

Science In Criminal Justice - Criminal Justice And Psychology

Texas A&M International University
5201 University Blvd Laredo, TX 78041
05.2023

Associate Of Arts And Sciences - Criminal Justice

Laredo College
W End Washington Street Laredo, TX 78040
05.2021

High School Diploma -

Joseph W. Nixon High School
2000 E Plum St Laredo, TX 78043
06.2018

Skills

  • Excellent customer service
  • Good relationship with team work
  • Inmate monitoring
  • Safety and security enforcement
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Stress tolerance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Correctional Officer

Texas Department Of Criminal Justice
07.2023 - Current

Customer Service Representative

Concentrix
10.2021 - 07.2023

Sales Agent

Metro by T-Mobile
08.2019 - Current

Waitress

Danny’s Restaurant
07.2019 - 08.2019

Customer Service Manager

JCPenney
08.2018 - 08.2019

Science In Criminal Justice - Criminal Justice And Psychology

Texas A&M International University

Associate Of Arts And Sciences - Criminal Justice

Laredo College

High School Diploma -

Joseph W. Nixon High School
Stephanie Aileth Villarreal