Stephanie C. Harris
Hampton,GA
Summary
Dynamic professional with a proven track record at Bank Of America, excelling in customer satisfaction and team leadership. Skilled in payment processing and active listening, I've significantly enhanced customer experience and operational efficiency. Expert in fostering professional relationships and streamlining service delivery, my approach has consistently resulted in repeat business and a positive work environment.
Overview
24
24
years of professional experience
Work History
CSR III
Bank Of The Ozarks
Macon, GA
04.2008 - 12.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Utility Representative
Security Bank
Macon, GA
02.2001 - 04.2008
- Assumed leaders role in absence of the supervisor, trained to work all banking positions in case of employee absence.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Collected, arranged, and input information into database system.
Teller Supervisor
Bank Of America
Macon, GA
03.1994 - 02.2001
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Examined tellers' reports of daily transactions for accuracy.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
Education
High School Diploma -
Southwest High School
Macon, GASkills
- Customer Education
- Professional telephone demeanor
- Payment Processing
- Office equipment proficiency
- Active Listening
- Prioritization
- Coordination
- Order Processing
Timeline
CSR III
Bank Of The Ozarks
04.2008 - 12.2017
Utility Representative
Security Bank
02.2001 - 04.2008
Teller Supervisor
Bank Of America
03.1994 - 02.2001
High School Diploma -
Southwest High School