Stephanie Cepeda
Summary
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Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with data entry and database management, providing reliable and efficient data services. Utilizes meticulous attention to detail and organizational skills to maintain data accuracy.
Overview
12
12
years of professional experience
Work History
City Letter Carrier/Mail Handler
United States Postal Service
Flushing, NY
03.2019 - Current
- As a city letter carrier, responsible for casing mail and packages to deliver to residences and businesses on my Postal route
- Responsible for keeping hold mail for customers, staying on top of forwarded mail, vacant houses, businesses to pick up outgoing packages from, express or certified mail and packages that require a signature
- As a mail handler, responsible for operating machinery or a manual handjack for the movement of mail
Accounts receivable/Administrative assistant
Office of Dr. Robert Friedman, MD
New York, NY
04.2017 - 03.2019
- Checked insurance claims on status of payments sent to clients, followed up with said clients to make payments and update their accounts
- Posted charges for office visits to be sent electronically and appealed any claims that were denied for any various reasons
- Performed a number of administrative tasks such as sorting the mail, answering phones to make appointments or place contact lens orders, transfer calls to relevant departments/doctors, filed and sorted patient charts and demos, etc
Check-out receptionist
Hirshfield Eye Associates
Fresh Meadows, NY
09.2014 - 04.2017
- Verified medical and visual insurance eligibility and retrieved referrals/authorizations needed for office visits and/or procedures
- Performed a number of administrative tasks, such as retrieving charts for patient demographics and previous medical records, answered phones and made appointments, directed calls to proper departments/doctors, etc
- Checked patients out and set up follow up appointments, made appointments for referring specialists or MRIs, referred surgical candidates to surgical coordinator, directed them to optical to receive prescriptions for glasses, etc
Check-out receptionist
New York Medical and Diagnostic Center
Kew Gardens, NY
05.2014 - 08.2014
- Checked out patients, made follow up appointments, directed them to other specialist departments within the facility
- Administrative tasks such as answering phones, scheduling appointments, directing calls to proper departments/doctors, retrieved charts needed and filed them away, assisted patients with completing demographic forms, etc
Physical Therapist Aide
Select Chiropractic & Wellness
Bayside, NY
04.2013 - 09.2013
- Assisted in setting patients up on electrical stimulation machine, along with the proper modalities (i.e
- Such as using ice, or heat on injury (ies), using hand wax, etc
- Assisted patients with keeping their form while performing exercises in a safe and in the least painful manner
- Kept workout stations sterile and orderly for patients to perform therapeutic exercises
- Conversed with Physical Therapists, Massage Therapists, and/or Chiropractors regarding patients' conditions
- Stocked up on supplies such as massage creams, lotions, gloves, paper towels, etc
Education
Associate's degree - Liberal Arts – Social Sciences & Humanities
LaGuardia Community College
Long Island City, NY06.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Proofreading proficiency
- Fast typing speed
- Accuracy and attention to detail
- Continuous learning attitude
- Team collaboration
- Workplace safety
- Deadline oriented
Timeline
City Letter Carrier/Mail Handler
United States Postal Service
03.2019 - Current
Accounts receivable/Administrative assistant
Office of Dr. Robert Friedman, MD
04.2017 - 03.2019
Check-out receptionist
Hirshfield Eye Associates
09.2014 - 04.2017
Check-out receptionist
New York Medical and Diagnostic Center
05.2014 - 08.2014
Physical Therapist Aide
Select Chiropractic & Wellness
04.2013 - 09.2013
Associate's degree - Liberal Arts – Social Sciences & Humanities
LaGuardia Community College