Stephanie Esther Nieves
Orlando,FL
Summary
To obtain a position where I can maximize my organizational skills in a challenging environment, thus achieving a high degree of work efficiency and building on my knowledge.
Overview
15
15
years of professional experience
Work History
Consumer Experience Specialist Level II
AdventHealth
Orlando, Florida
08.2024 - Current
- Managed incoming and outgoing calls to assist patients with scheduling needs.
- Followed call scripts and departmental guidelines to verify and update demographic and insurance details accurately.
- Maintained up-to-date knowledge through ongoing training and education.
- Assisted with special projects and assignments as needed.
Customer Service Agent
FLORIDA GUEST SERVICES
Orlando, FL
06.2021 - 04.2024
- Hours worked (40) Full time
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming and outbound calls from clients
- Attended training sessions regularly to stay current on new products or services.
- Assist guest in checking in for there packages and set up time and date for presentation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Check in guest for there presentation and issue out there gifts.
- Performing daily operations such as opening and closing procedures including cash management duties and inventory of gift cards.
- Consulting guest with ticket prices and special promotions that we offer
Onsite Specialist
Ricoh USA(Yacht & Beach Conv. Center)
Orlando, FL
01.2016 - 01.2020
- Hours worked (40) Full Time
- Run high volume copy machines and performs binding/finishing work
- Operate MS office & Email software
- Performs duties related to the shipping and/ or receiving of materials
- Handling clients who were holding multiple events of varying sizes in the convention.
- Unloaded equipment from trucks to assist in setting up venue for events.
Seasonal Entertainer
Synergy Entertainment
Orlando, Florida
01.2011 - 01.2016
- Hours worked (30-40) Seasonal to Full Time
- Scheduled appointments for upcoming clients and groups
- Maintained Inventory Control & Product Inventory
- Handled cash transactions
- Some hair wraps and decorating & Airbrush tattoos for customers
- Always interacting with groups of 10 children or more
- Up-sold additional service packages.
Education
Ricoh USA(Yacht & Beach Conv. Center)
01.2020
Synergy Entertainment
01.2016
A.A Degree -
Valencia College (General Studies)
01.2016
Skills
- Microsoft Office, Outlook, Windows
- Customer Service
- Positive and Professional
- Multi-Task Management
Additional Abilities
Reference are available upon request
Timeline
Consumer Experience Specialist Level II
AdventHealth
08.2024 - Current
Customer Service Agent
FLORIDA GUEST SERVICES
06.2021 - 04.2024
Onsite Specialist
Ricoh USA(Yacht & Beach Conv. Center)
01.2016 - 01.2020
Seasonal Entertainer
Synergy Entertainment
01.2011 - 01.2016
Ricoh USA(Yacht & Beach Conv. Center)
Synergy Entertainment
A.A Degree -
Valencia College (General Studies)