Stephanie Herrera
Saratoga Springs
Summary
Dynamic manager with a strong focus on customer relationship management, bilingual communication, and effective coaching. Proven ability to develop training programs and enhance customer service excellence.
Overview
8
8
years of professional experience
Work History
Manager, Sales and Customer Support
Lice Clinics of America
Los Alamitos
01.2014 - 06.2022
- Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.
- Initiated weekly calls with customers in order to assess their experience with our products and services and address any concerns they may have had.
- Assisted in developing training materials for new hires on topics related to effective communication techniques when dealing with customers.
- Trained staff on product knowledge and effective customer engagement techniques.
- Oversaw daily customer inquiries to ensure timely and accurate responses.
- Translated documents and materials from English to Spanish for various departments.
- Provided language support during meetings, ensuring clear communication among participants.
- Reviewed and edited translated materials for accuracy and consistency in language use.
Education
High School Diploma -
Wilson High School
Long Beach, CA05-2009
Skills
- Customer relationship management
- Product training
- Report analysis
- Bilingual communication
- Effective coaching
- Sales strategy development
- Telephone etiquette
- Product knowledge
- Effective communication
- Technical support
- Team leadership
- Adaptability to change
- Time management
- Client engagement
- Billing arrangements
- Customer relations
- Customer service excellence
Languages
Spanish
Native/ Bilingual
Timeline
Manager, Sales and Customer Support
Lice Clinics of America
01.2014 - 06.2022
High School Diploma -
Wilson High School