Stephanie GLASS
Inverness,FL
Summary
Conscientious Case Manager and professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
6
6
years of professional experience
Work History
Resource Specialist
Diocese Of Saint Petersburg
Lecanto, FL
09.2020 - Current
- Implemented data-driven decision-making processes for resource allocation, leading to increased operational efficiency.
- Identified useful resources and coordinated referrals.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Reviewed each case to determine best outcome to assist students based on their student support plan.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to needs of special education students.
Office Manager
Brooks Septic
Inverness, FL
11.2018 - 04.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Answered questions when issues arose in regards to handling of any septic process.
- Managed office operations while scheduling appointments.
- Point of contact for anyone wanting to schedule or anyone that needed assistance in regards to process.
- Initiated the septic process by scheduling and documenting.
- Responded to all inquiries by phone and through email.
- Troubleshoot issues that arise and investigate as needed to further assist.
Behavior Technician
Full Spectrum Behavior
Inverness/Beverly Hills/Dunnellon, FL
01.2018 - 10.2018
- Provided one-on-one support to 6-8 clients with autism spectrum disorders, addressing unique behavioral needs.
- Critically assessed and adjusted, and implemented crisis intervention strategies when necessary to maintain safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to ongoing evaluation of client progress.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet nique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team by consulting, coordinating and partnering to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout therapeutic process.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Treated clients and families with respect and dignity.
Education
Master of Arts - General Counseling
Capella University
Minneapolis, MN2012
Bachelor of Arts - Psychology
Saint Leo University
Saint Leo, FL2007
Associate of Science - Legal Assisting
College of Central Florida
Ocala, FL2001
Skills
- Initiates and responds quickly
- Utilizes best practice tools and resources
- Critically assesses and adjusts to needs
- Respond and address situations sensitive to clients
- Troubleshoots issues that arise
- Facilitates smooth transitions
- Collaborates with key stakeholders, concerns or needs,
- Communicates on regular basis verbally or in writing/email
- Ensures all policy and laws are followed, maintain records
- Flexible schedule
Timeline
Resource Specialist
Diocese Of Saint Petersburg
09.2020 - Current
Office Manager
Brooks Septic
11.2018 - 04.2019
Behavior Technician
Full Spectrum Behavior
01.2018 - 10.2018
Master of Arts - General Counseling
Capella University
Bachelor of Arts - Psychology
Saint Leo University
Associate of Science - Legal Assisting
College of Central Florida