Stephanie L Pelzer
ORANGEBURG,United States
Summary
Dynamic Office Manager with proven expertise at Labs R Us, LLC in maintaining confidentiality and managing financial records. Recognized for exceptional customer service and organizational skills, adept at resolving client concerns and fostering strong relationships. Committed to enhancing office efficiency and delivering outstanding support in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Office Manager
Labs R Us, LLC
04.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Consultant
General Information Services Inc.
01.2018 - 04.2022
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
Customer Service Advocate
TTEC
01.2012 - 01.2018
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Criminal Justice
12-2024
High School Diploma -
06-2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager - Labs R Us, LLC
04.2022 - Current
Customer Service Consultant - General Information Services Inc.
01.2018 - 04.2022
Customer Service Advocate - TTEC
01.2012 - 01.2018
Strayer University - Bachelor of Science, Criminal Justice
Orangeburg Wilkinson HS - High School Diploma,
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