STEPHANIE L. TRAMMELL
Aurora,CO
Summary
To become an asset and sustain longevity in employment within an organization that will allow for consistent growth and opportunities cohesive to the intention of utilizing as well as strengthening current employment knowledge as it is applicable to my diverse and expansive skill set for the acquired position.
Overview
23
23
years of professional experience
Work History
Case Manager I
Colorado Coalition for the Homeless
Denver, CO
04.2023 - 04.2024
- Manage a Caseload of 20+ Clients
- Provided Support and Guidance to ensure successful outcomes for Clients/Residents daily situational living circumstances
- Developed and Implemented Effective Strategies to ensure clients met their goals and objectives
- Collaborated with a Multidisciplinary Teams to ensure best practices were met
- Developed and Implemented successful plans for clients to transition back into the community
- Updated Yearly COHMIS Entry / Exit Data via Paper Format or Online
- Transported clients to and from medical appointments, DMV appointments, Shopping Centers
- Hosted Community Gathering Events for the Residents/Clients
- Hosted Monthly Building Lunches to Demonstrate Inclusion & Community
- Completed & Input Client Information from Annual Comprehensive Assessments
- Updated Electronic Health Records (EHR) with Daily Encounters of Clients/Residents
- Assisted Clients/Residents as Needed with Annual Housing Applications
- Assisted Clients/Residents with Maintaining and Updating State Approved Benefits
Customer Service Specialist
Johnson Controls, Inc, JCI
Aurora, CO
08.2001 - 02.2023
- Clearance
- Licensure to Dispatch Nationwide
- Proficient in Microsoft Office Applications
- Immediate Availibility to Learn via Training, Assisted and Addressed the needs of Inbound/OutBound Customer calls with care and confidentiality
- Provided support to technicians, ensuring that service jobs are completed in a timely manner
- Respond to dispatch calls when necessary, serving as supportive reinforcement for guards and Customers
- Maintained communications with both Internal and External Co-Workers, empowering one another to provide customer solutions
- Demonstrated Leadership and Aided with New-Hires within the Organization
- Contributed and Collaborated within the Special Operations Department Team
- Provided Technical Support to and for Customers with their Alarm Systems
Para-Educator, Independence Elementary School
Aurora, CO
01.2015 - 06.2015
- CCSD
- Provided emotional and physical support for the needs of the ILC Students
- Displayed guidance and leadership in a classroom and campus setting
- Assisted educators with the preparation and management of their classroom and students
- Supported the ILC Department by filling in the gaps and anticipating needs or shortages in advance.
Education
Bachelor of Science - Social Work
Metropolitan State Univ. of Denver
2021
Associate of General Studies - undefined
Community College of Aurora
2018
Skills
- SKILLS/ABILITIES
- Valid Driver License
- Fluent in American Sign Language
- Demonstrated Leadership Capability
- Exemplary Written and Verbal Communication Skills
Timeline
Case Manager I
Colorado Coalition for the Homeless
04.2023 - 04.2024
Para-Educator, Independence Elementary School
01.2015 - 06.2015
Customer Service Specialist
Johnson Controls, Inc, JCI
08.2001 - 02.2023
Bachelor of Science - Social Work
Metropolitan State Univ. of Denver
Associate of General Studies - undefined
Community College of Aurora