Stephanie L Williams

Managed high call volumes doubling call rates daily, while providing exceptional customer support and maintaining professional composure.

• Primarily an overnight ETA agent, using my customer service skills to facilitate clients' estimated time of arrival for their transportation, working directly with dispatch.
• Booked trips for disability clients at will.
  

Performed Book-keeping using the Virtual Matrix System, closing accounts nightly, late night guest check-in, registration and booking rooms.

• Monitor camera surveillance of hotel grounds and guest movements.
• Multitasking to various other jobs
• Sold out all 108 rooms consistently.

Responsible for coaching and customer service training, development of sales; recruiting, and hiring.

• Providing exceptional customer service, regularly including direct in-person, phone contact and relationship building ensuring all customer complaints were handled appropriately.
• I used Ceridian software to schedule employees, keep up with payroll and keep up with productivity saving 2,000 in operating cost which lowered shrinkage by 88 percent.