Stephanie Lopez
Orlando,FL
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Skillfully manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Business Assistant
Heartland Dental
07.2021 - Current
- Greet & welcome patients as they enter the office to create a great first impression of our team.
- Manage front office duties, including answering phones, checking office mail & email, communicating with patients & insurance companies.
- Utilize Dentrix for patient scheduling & records.
- Schedule & confirm appointments for multiple providers in the office.
- File patient insurance claims & follow up on outstanding claims, verification of benefits & explanation of coverage.
- Post insurance & patient payments & process accounts receivables.
- Review treatment plan fees & payment options with patients.
Dental Assistant
Affordable Dentures & Implants
06.2020 - 05.2021
- Cleaned & sanitized dental tools & equipment, organized treatment rooms, & restocked supplies.
- Provided chairside assistance during examinations & patient treatment, improving dentist efficiency & patient satisfaction.
- Provided patients with post operative care & instructions.
- Set-up & breakdown rooms, take x-rays & take impressions.
- Adjusted temporary and final dentures.
- Performed soft relines on dentures.
- Presented & discussed treatment plans.
Oral Surgery Assistant
Oral & Facial Surgeons Of Mid-Florida
06.2018 - 06.2020
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Assisted surgeon during procedures.
- Educated patients prior to surgery regarding what to expect, how to treat pain & which side effects could occur.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized & patients were ready.
- Provided patients with post operative care & instructions.
Education
Vocational Certificate - Dental Assisting
Orlando Technical College
Orlando, FL05.2018
High School Diploma -
Timber Creek High School
Orlando, FL05.2005
Skills
- Guest Relations
- Budget Planning
- Administrative Skills
- Payment Processing
- Client Relationship Building
- Time Management
- Problem-solving skills
- Data Entry Efficiency
- Scheduling and Planning
Timeline
Business Assistant
Heartland Dental
07.2021 - Current
Dental Assistant
Affordable Dentures & Implants
06.2020 - 05.2021
Oral Surgery Assistant
Oral & Facial Surgeons Of Mid-Florida
06.2018 - 06.2020
Vocational Certificate - Dental Assisting
Orlando Technical College
High School Diploma -
Timber Creek High School
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