Stephanie Nicole Duncan
Efland,NC
Summary
Dedicated Director of Operations with over 11 years of leadership experience qualified to manage health regulations, improve patient care delivery and motivate talented leaders and staff. Motivated professional with background impacting positive patient outcomes, finding creative solutions to operational challenges and building relationships with a diverse team.
Overview
21
21
years of professional experience
Work History
Clinical Director Oncology Operations
UNC Medical Center, NC Cancer Hospital
Chapel Hill, NC
04.2019 - Current
- Oversee oncology operations for outpatient clinics in western region of state and approximately 130 clinical FTE who serve medical and surgical patient population serving average of 750 patients per day
- Oversee expansion of oncology services at new geographical locations to increase patient access and accessibility
- Collaborate with approximately 160 providers and multiple medical directors for over 20 disease groups within adult and pediatric oncology patient population
- Oversee operational budget for multiple variable clinical cost centers to provide financial stewardship through implementation of cost effective strategies while optimizing allocation of resources to meet operational goals
- Oversee service line and departmental quality and safety initiatives and metrics to include patient care access, patient experience, clinic turnaround times, regulatory and compliance standards, as well as overall outpatient and organizational goals.
- Interact effectively with team by using relationship based leadership skills.
- Develop and implement strategic plans enabling facility to meet budgetary and quality assurance goals.
Patient Services Manager III
UNC Medical Center, NC Cancer Hospital, Adult Oncology Clinics
Chapel Hill, NC
08.2015 - 04.2019
- Managed daily operations for five outpatient clinics and approximately 50 FTEs consisting of clinical and administrative staff serving medical and surgical adult oncology patient population. Serve average of 300 patient visits per day with 21% volume growth since 2015.
- Collaborated with approximately 120 providers for over 20 disease groups and programs. Participate in clinic dyads with five medical directors.
- Managed Gynecology Oncology Clinic as interim from September 2017-January 2018.
- Led expansion of Adult Oncology Clinics to incorporate Oncology Lab in March 2016, BMT Clinic in April 2017 and ENT Oncology Clinic in February 2019.
- Led implementation of CMA role, and refinement of clinical staff roles to reach optimal scope of practice to increase efficiency and enhance patient care delivery.
- Led implementation of Carolina Value care access policies and initiatives as the prototype for medical center. Served as a subject matter expert for Children’s Specialty Clinic care access implementation.
- Performed human resource management functions and ensure accreditation is compliant including Joint Commission, Board of Nursing, and Commission on Cancer requirements
- Managed customer service, safety, and quality improvement initiatives to maintain and improve patient, staff, and provider satisfaction in alignment with department and organizational goals
- Provided leadership that aligns with organizational goals and strategic planning. Monitoring and adjustment of staffing of personnel and expenses based on budgetary trends and implement strategies to maintain productivity.
Clinical Nurse IV
UNC Medical Center, NC Cancer Hospital, Adult Oncology Clinics
Chapel Hill, NC
01.2015 - 08.2015
- Served as overall clinic charge nurse collaborating with multidisciplinary team in three adult oncology clinics to maintain clinic flow in all locations based on patient volume, acuity, and staffing
- Provided managerial support including hiring of new staff, management of timecards and payroll, approval of staff schedule, supervision of staff, performance evaluations, maintenance of budget and productivity, staff education and orientation, and coordination of staff meetings
- Served on clinic-based and service line committees to improve patient safety, nursing work environment, and quality of patient care
- Collaborated with hospital and provider leadership in oncology for operations, education initiatives, quality improvement, and patient safety.
- Managed infection control and critical incidents and made procedural changes and improvements
- Provided nursing care to outpatient medical and surgical oncology patients in three clinic settings to include skills such as central line maintenance and peripheral line access, injections, assistance with minor procedures, and patient education
Clinical Nurse IV
University of North Carolina Hospitals, Cardiothoracic Intensive Care
Chapel Hill, NC
04.2014 - 01.2015
- Provided nursing care to critically ill patient population including cardiac, vascular, and thoracic surgery patients in 9-bed unit
- Floated to other critical care units including Neurosurgery ICU, Medicine ICU, Burn ICU, Surgery ICU, and Cardiac ICU
- Provided specialized critical care skills including care of ventricular assist devices, intra-aortic balloon pumps, and extracorporeal membrane oxygenation
- Collaborated with house supervisor, management, and interdisciplinary team for coordination of patient flow, post-op cases, and high patient acuity
- Developed unit-based educational programs while serving as charge nurse, preceptor, and mentor to staff
- Served on and led unit-based, service line, and hospital wide committees to improve nursing work environment, patient safety, and relationship based care
- Provided managerial support including budget, payroll, performance evaluations, recruiting and hiring, supervision of support staff, staff schedule, coordination of new employee orientation, and unit based education.
Clinical Nurse III
University of North Carolina Hospitals, Cardiothoracic Intensive Care
Chapel Hill, NC
07.2010 - 04.2014
- Provided nursing care to critically ill patient population including cardiac, vascular, and thoracic surgery patients in 9-bed unit
- Floated to other critical care units including Neurosurgery ICU, Medicine ICU, Burn ICU, Surgery ICU, and Cardiac ICU
- Provided specialized critical care skills including care of ventricular assist devices, intra-aortic balloon pumps, and extracorporeal membrane oxygenation
- Collaborated with house supervisor, management, and interdisciplinary team for coordination of patient flow, post-op cases, and high patient acuity
- Developed unit based educational programs while serving as charge nurse, preceptor, and mentor to staff
- Participated in and led unit based service line, and hospital wide committees
- Provided supervisory support including payroll, performance evaluations, recruiting and hiring, staff schedule, coordination of new employee orientation, and unit based education.
Clinical Nurse II
University of North Carolina Hospitals, Cardiothoracic Intensive Care
Chapel Hill, NC
01.2008 - 07.2010
- Provided nursing care to critically ill patient population including cardiac, vascular, and thoracic surgery patients in 9-bed unit
- Floated to other critical care units including Neurosurgery ICU, Medicine ICU, Burn ICU, Surgery ICU, and Cardiac ICU
- Provided specialized critical care skills including care of ventricular assist devices, intra-aortic balloon pumps, and extracorporeal membrane oxygenation
- Developed unit based educational programs while serving as charge nurse, preceptor, and mentor to staff
- Participated in unit based, service line, and hospital wide committees
- Represented CTICU at weekly heart transplant selection conference.
- Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans
Clinical Nurse
Craven Regional Medical Center
New Bern, NC
01.2006 - 01.2008
- Provided direct patient care to adult renal and infectious disease patient population on 34-bed acute care unit starting as new graduate nurse
- Provided acute care skills from admission to discharge including patient assessment, medication administration, and patient education
- Served as charge nurse, preceptor, and resource to staff
- Collaboration with leadership to educate staff on new implementation of telemetry.
- Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans
Clinical Nurse Extern
Pitt County Memorial Hospital
Greenville, NC
05.2005 - 08.2005
- Worked under direct supervision of experienced registered nurse
- Provided direct patient care to patients with renal conditions and infectious disease(s) on 40-bed unit
- Enhanced clinical nursing skills such as patient assessment, medication administration, and patient education, and activities of daily living.
Certified Pharmacy Technician
CVS Pharmacy
Greenville, NC
08.2002 - 08.2004
- Performed transcription and preparation of prescriptions for pharmacist review and verification
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
CVS Pharmacy
Garner, NC
07.1999 - 08.2002
- Performed transcription and preparation of prescriptions for pharmacist review and verification
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
Education
Master of Healthcare Administration - Administration
Ohio University
Athens, OH05.2019
Bachelor of Science - Nursing
East Carolina University
Greenville, NC12.2005
No Degree - Pharmacy (Pre-Pharmacy)
Campbell University
Buies Creek, NC05.2002
Skills
- Time Management
- Process Implementation
- Critical Thinking
- Resource Allocation
- Performance Monitoring
- Financial Operations Oversight
- Risk Management
- Data analysis
- Decision Making
- Operating Plans Development
- Employee Recruitment and Hiring
Affiliations
- Member of Association of Community Cancer Centers
- Member of Health Care Advisory Board
Additional Information
- Registered Nurse License, North Carolina, March, 2006-present
- American Organization of Nurse Executives, Certified Nurse Manager & Leader (CNML), May 2018-2020
- October 2013 American Association of Critical Care Nurses- Critical Care Certified Nurse (CCRN), May 2012-May 2018
- Lean Six Sigma Greenbelt Certification, October 2013
- Aspiring Nurse Leader of the Year for Heart and Vascular, UNC Hospital, November 8, 2012
Timeline
Clinical Director Oncology Operations
UNC Medical Center, NC Cancer Hospital
04.2019 - Current
Patient Services Manager III
UNC Medical Center, NC Cancer Hospital, Adult Oncology Clinics
08.2015 - 04.2019
Clinical Nurse IV
UNC Medical Center, NC Cancer Hospital, Adult Oncology Clinics
01.2015 - 08.2015
Clinical Nurse IV
University of North Carolina Hospitals, Cardiothoracic Intensive Care
04.2014 - 01.2015
Clinical Nurse III
University of North Carolina Hospitals, Cardiothoracic Intensive Care
07.2010 - 04.2014
Clinical Nurse II
University of North Carolina Hospitals, Cardiothoracic Intensive Care
01.2008 - 07.2010
Clinical Nurse
Craven Regional Medical Center
01.2006 - 01.2008
Clinical Nurse Extern
Pitt County Memorial Hospital
05.2005 - 08.2005
Certified Pharmacy Technician
CVS Pharmacy
08.2002 - 08.2004
Pharmacy Technician
CVS Pharmacy
07.1999 - 08.2002
Master of Healthcare Administration - Administration
Ohio University
Bachelor of Science - Nursing
East Carolina University
No Degree - Pharmacy (Pre-Pharmacy)
Campbell University
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