Tina Rucker MSN, FNP-C
Monee,IL
Summary
Nurse Practitioner focused on providing quality care and maintaining direct lines of communication with patients and entire health care team. Dedicated to providing the best patient care possible through listening to patients and employing motivational interviewing techniques. Passionate about whole body wellness and preventative care. Superb interpersonal and leadership skills. Team player ready to provide seamless collaborative care for patients. More than 18 years in nursing and healthcare. Seeking a position in a facility that diagnoses and manages both common and complex medical conditions in patients of all ages.
Overview
11
11
years of professional experience
Work History
Director of Operations and Clinical Director
Oasis Hospice & Palliative Care
Flossmoor, IL
03.2020 - Current
- · Overall clinical management of Agency operations in concert with Medical Director
- · Provide written and oral reports to Governing Body regarding Agency operations - clinical, psychosocial, administrative, quality assurance and performance improvement.
- · Liaise with vendors, referral sources, patients and families regarding services provided by Agency.
- · Organized and oversaw work schedules of departmental managers.
- · Recognized employees for demonstrating excellent service resulting in increased company morale.
- · Enhanced customer service and satisfaction through policy and procedural enforcement, review, and changes.
- · Established operational guidelines and identified opportunities for improvement.
- · Analyzed data across variety of sources to identify trends, patterns, and areas of opportunity.
- · Led development of company-wide priorities by implementing operating cadence to manage business performance.
- · Contributed to organizational strategic direction to improve services.
- · Assessed reports and adjusted workflows to realign with targets.
- Developed and maintained client relationships to grow business and improve account retention.
- Organizational compliance with legal, regulatory, and accreditation requirements.
- Collaborated with an inter-disciplinary team to improve overall patient care.
- Utilized active listening and excellent communication skills to foster relationships with patients, staff, and C-suite executives.
RN/CM, Admission Nurse, Quality Improvement RN
Oasis Hospice & Palliative Care
Flossmoor, IL
03.2020 - Current
- Assess and evaluate the patient's status.
- Write and initiate a plan of care.
- Regularly re-evaluating patient, family, and caregiver needs.
- Communicate with the physician regarding the patient's needs, and report changes in patient conditions.
- Completes, maintains, and submits accurate and relevant clinical notes.
Administrator/Clinical Director
ALC Palliative and Hospice Care, Inc
Lombard, IL
12.2017 - 06.2020
- Operational planning and budgeting
- Organizational compliance with legal, regulatory and accreditation requirements
- Monitoring business operations to insure financial stability
- Evaluating hospice services and personnel using measurable outcomes and objectives
- Conflict and complaint management and resolutions
- Establishing and maintaining effective channels of communication
- Ensuring adequate and appropriate staffing
- Monitoring operational progress toward accomplishing operational and strategic goals
- Directing staff in performance of their duties including admission, discharge, transfer, revocation and provision of services to patients, and appropriate staff supervision during all service hours
Resident Care Director
Sunrise Senior Living
Flossmoor, IL
06.2015 - 12.2017
- Responsible for clinical compliance
- Identifies on-going needs and services of residents through assessment/Individualized Service plans
- Liaison for ancillary health service
- Reviews for accuracy and compliance of all physician orders
- Assists the Executive Director in completing the annual community budget
- Reviews monthly financial statements, implements plans of actions for deficiencies
- Recruits, Hires, trains, coaches and disciplines
Clinical Coordinator/Supervisor/Director
Chicago, IL
11.2014 - 12.2017
- Responsible for the coordination and oversight of all direct and indirect patient services
- Provide guidance, supervision and counseling to case managers and interdisciplinary team members
- Assist interdisciplinary team in continually improving all aspects of hospice care services through education and support
- Assist Executive Director/Administrator in the preparation and administration of the agency's budget
- Interpret operational indicators to detect census changes that could impact staffing levels, revenues and/or expenses
- Hire, evaluate performance, administer disciplinary actions and terminate agency personnel
- Responsible for the development, implementation and evaluation of the orientation program for new agency personnel
- Planning and implementing in-service and continuing education programs to meet education and training needs of agency personnel
- Maintain clinical records, statistics and reports for evaluation and reporting agency activities in compliance with accreditation body, local, state and federal laws
- Ensure safe delivery of quality hospice services provided throughout the agency
- Assist with the evaluation of agency performance via the Performance Improvement Program; monitoring monthly, quarterly and annually as indicated
Aqua Team Director
Seasons Hospice
Burr Ridge, IL
10.2013 - 11.2014
- Supervises all direct patient/family care team members, including nurses, social workers, home health aides and counselors
- Ensures that all patient/family services comply with federal, state(s) and local regulatory requirements and with acceptable professional standards
- Coordinates the development, implementation and review of the interdisciplinary plan of care for each patient/family
- Conducts the interdisciplinary team meetings, maintains appropriate documentation, or designates these functions to a qualified team member
- Participates in quality improvement activities, including data collection and aggregation, plus projects assigned by the Director of Quality Management
- Assures the 24-hour availability of nursing and psychosocial services to patients/families and coordinates 'on-call' assignments
- Assures that all initial assessments and required reassessments are conducted by qualified team members within required time frames
Education
Master of Science - Nursing, Family Nurse Practitioner Specialty Track
Chamberlain University
Bachelor of Science - Nursing
Chamberlain University
Doctor of Nursing Practice - Doctorate of Nursing Practice
Chamberlain College of Nursing
Skills
- Leadership training
- Strategic planning and execution
- Process improvement
- Performance analysis
- Capital spending
- Quality assurance
- Employee engagement
- Time management
- Analytical thinking
- Performance improvement
- Attention to detail
- Organizational skills
- Problem-solving
- Sound judgment
- Reliability
- Assessment
Nursepractitionerpracticumexperience
- Family Practice/Primary Care- Dr. Jenette Berry, Advocate Olympia Fields (Olympia Fields, IL) 250 hours
- Internal Medicine, Dr. Essie Walker-Thomas, Chicago, IL, 200 hours
- Pediatrics, Dr. Rama Singh, Oak Lawn, IL, 125 hours
- Obstetrics and Gynecology Care, Dr. Varsha Upadhyaya, Oak Lawn, IL, 50 hours
Licensurecertificationtraining
- FNP-C, Family Nurse Practitioner, Board Certified, 209031107
- RN, Registered Nurse, Illinois, 041-397757
- BLS, Basic Life Support, American Heart Association
References
References available upon request.
Timeline
Director of Operations and Clinical Director
Oasis Hospice & Palliative Care
03.2020 - Current
RN/CM, Admission Nurse, Quality Improvement RN
Oasis Hospice & Palliative Care
03.2020 - Current
Administrator/Clinical Director
ALC Palliative and Hospice Care, Inc
12.2017 - 06.2020
Resident Care Director
Sunrise Senior Living
06.2015 - 12.2017
Clinical Coordinator/Supervisor/Director
11.2014 - 12.2017
Aqua Team Director
Seasons Hospice
10.2013 - 11.2014
Master of Science - Nursing, Family Nurse Practitioner Specialty Track
Chamberlain University
Bachelor of Science - Nursing
Chamberlain University
Doctor of Nursing Practice - Doctorate of Nursing Practice
Chamberlain College of Nursing
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