Stephanie Nneka Ugochukwu
Lewisville,TX
Summary
Proven Office Manager at Amazing Grace Home Health Agency, adept in customer service and inventory control, significantly elevated client satisfaction. Skilled in mentoring and relationship building, I excel in streamlining operations and fostering team unity. My leadership ensured operational excellence and positive client interactions, showcasing a blend of hard and soft skills critical for high-paced environments.
Overview
8
8
years of professional experience
Work History
Office Manager
Amazing Grace Home Health Agency
Lewisville, TX
05.2021 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored inventory levels and placed orders when needed.
- Provided training to new hires on office policies and procedures.
Client Services Associate
Amazing Grace Home Health Agency
Lewisville, TX
01.2019 - 05.2020
- Filing of client charts and employee paperwork
- Organized employee paychecks
- Verifying services that were delivered to clients
- Inputting new client information
- Working closely with Program Associate and Director of Client Services to provide support as needed
Receptionist
Amazing Grace Home Health Agency
Lewisville, TX
01.2018 - 12.2018
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Welcomed visitors and directed them appropriately.
- Filing employee time sheets.
- Filing and organizing paperwork
Education
Bachelor of Arts - Merchandise Marketing
Wade College
Dallas, TX05-2020
Skills
- Scheduling and calendar management
- Customer service
- Team bonding
- Inventory control
- Mail handling
- Relationship building
Timeline
Office Manager
Amazing Grace Home Health Agency
05.2021 - Current
Client Services Associate
Amazing Grace Home Health Agency
01.2019 - 05.2020
Receptionist
Amazing Grace Home Health Agency
01.2018 - 12.2018
Bachelor of Arts - Merchandise Marketing
Wade College