Stephanique Wallace
New York,NY
Summary
Results-driven professional with a strong blend of creativity and analytical skills, dedicated to solving complex problems and enhancing operational efficiency. Proven ability to streamline processes while infusing innovative ideas that engage stakeholders. Passionate about leveraging structured approaches to improve productivity and drive impactful results.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Hotel Ambassador
CitizenM Hotel
New York, NY
05.2022 - Current
- Led multi-day system trainings for new hires, developing and delivering content that enhanced onboarding and long-term performance.
- Progressively expanded responsibilities to include resolving complex room and system issues, increasing efficiency by 25%, and improving guest review scores by 15%.
- Checked in and out 50–80 guests daily, streamlining front desk operations, and boosting overall service flow.
- Mitigated fraudulent activity through payment background checks, reducing chargebacks to under 3%, and supporting stronger financial outcomes.
- Worked closely with a team of 5 to 7 to ensure timely guest support, contributing to a 25% increase in monthly satisfaction scores.
Host/Server
Chama Mama
New York, NY
05.2021 - 05.2022
- Handled daily closing procedures, balanced accounts, and wrote detailed reports, reducing financial errors by 15%.
- Worked as both a hostess and a server, providing exceptional customer service through warm greetings, accurate order-taking, and timely delivery.
- Demonstrated strong math skills in managing payments and tips, leading to a 20% increase in positive reviews, and a 10% boost in average tips per table.
- Coordinated with front- and back-of-house teams to maintain cleanliness, and ensure smooth service during peak hours.
Data Entry Specialist/Secretary (Seasonal)
TPK Tax and Accounting Services
Bronx, NY
01.2021 - 03.2022
- Created and maintained an Excel workbook to track payments from over 500 clients monthly, improving accuracy and transparency in financial reporting.
- Entered sensitive data for individual tax returns with precision, ensuring compliance, and minimizing filing errors.
- Contacted over 30 clients daily via phone and email to resolve account issues, leading to a 20% reduction in overdue payments and faster collections.
Tax Preparer /Secretary (Seasonal)
Quality Associated Tax and Accounting Services
, NY
02.2017 - 03.2020
- Managed tax data for 10 to 15 clients daily, reducing processing time by 25% through accurate preparation, review, and error correction.
- Educated 5–10 clients daily on tax law changes, with 40% applying financial planning advice that led to an average of 15% tax savings.
- Handled client communication, scheduling, payment processing, and file organization, improving satisfaction and office efficiency.
- Trained and supervised new secretarial staff, supporting smooth onboarding, and contributing to a 30% boost in team productivity.
Education
Business Studies
05.2016
Skills
- Google Workspace
- Microsoft Excel
- Canva
- Customer Engagement & Communication
- Financial Tracking & Reporting
- Training Design & Facilitation
- Schedule & Task Management
- Detail-Oriented & Deadline-Driven
- Creative Problem-Solving
Certification
- Foundations of Project Management - Google Certification - Sep 2024
- Project Initiation: Starting a Successful Project - Google Certification - Oct 2024
- Project Planning: Putting It All Together - Google Certification - Mar 2025
Timeline
Hotel Ambassador - CitizenM Hotel
05.2022 - Current
Host/Server - Chama Mama
05.2021 - 05.2022
Data Entry Specialist/Secretary (Seasonal) - TPK Tax and Accounting Services
01.2021 - 03.2022
Tax Preparer /Secretary (Seasonal) - Quality Associated Tax and Accounting Services
02.2017 - 03.2020
Montego Bay Community College - , Business Studies
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