Stephannie Galvez
Valencia,CA
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Loan Specialist
Regional Finance
12.2025 - Current
- Evaluated loan applications for creditworthiness and compliance with regulatory standards.
- Developed personalized loan solutions based on client financial profiles and needs.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Improved loan application processing by streamlining documentation and verification procedures.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers with completing loan applications and other paperwork.
Sales Associate
ACE Cash Express Inc.
07.2024 - 11.2025
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Cross-sold debit cards, loans and other bank products.
- Received loan and utility payments, sending funds to correct destinations.
Amazon FBA Seller
Amazon
12.2022 - Current
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Created clear, precise and properly detailed product and service information on company website.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Pursued and closed key opportunities to manage online sales process.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Home Health Care Provider
Bell Home Care
08.2022 - 11.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Administrative Representative/Lead Supervisor
Gravity Defyer
07.2020 - 03.2022
- Communicated factual and procedural information clearly, orally and in writing.
- Designed and implemented policies and procedures to manage administrative and personnel-related functions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained daily reports and advised executive leaders in decision-making processes.
Cashier Specialist
Forever 21
02.2018 - 06.2020
- Helped customers complete purchases, locate items and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Increased sales by offering advice on purchases and promoting additional products.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
- Worked flexible schedule and extra shifts to meet business needs.
Education
License In Phlebotomy - Phlebotomy
AUMT Institue
Victorville, CA05.2023
High School Diploma -
Golden Valley High School
Santa Clarita, CA06.2017
Skills
Inventory Management
Online Store Management
Customer Feedback
Spanish Interpreting
Money handling
Deposit and withdrawal management
Sales and Cross-selling
Data entry efficiency
Certification
- Licensed Phlebotomist - May 08 2023- May 07 2025
Languages
Spanish
Professional Working
Timeline
Loan Specialist
Regional Finance
12.2025 - Current
Sales Associate
ACE Cash Express Inc.
07.2024 - 11.2025
Amazon FBA Seller
Amazon
12.2022 - Current
Home Health Care Provider
Bell Home Care
08.2022 - 11.2022
Administrative Representative/Lead Supervisor
Gravity Defyer
07.2020 - 03.2022
Cashier Specialist
Forever 21
02.2018 - 06.2020
High School Diploma -
Golden Valley High School
License In Phlebotomy - Phlebotomy
AUMT Institue