Stephanny Enriquez
Tucson,AZ
Summary
Healthcare operations leader with a proven track record of improving clinic performance, driving quality outcomes, and leading high-performing teams in value-based care environments. My career began in direct patient care and evolved into operational leadership, giving me a unique understanding of both the clinical and business sides of healthcare. I am passionate about using data to solve problems, improve patient outcomes, and create efficient processes that support sustainable growth. Known for building strong teams, developing future leaders, and delivering results in fast-paced healthcare settings.
Overview
10
10
years of professional experience
Work History
Center Manager
ArchWell Health
Tucson, USA
12.2025 - Current
- Directed full operational oversight for senior-focused primary care center, managing clinical operations and staffing workflows.
- Aligned workflows with quality metrics and financial performance as a value-based care expert.
- Collaborated with providers and market leadership to enhance patient attribution and streamline enrollment processes.
- Developed standardized SOPs and ordering procedures to improve supply reliability and accountability.
- Served as primary operational liaison among clinical staff, leadership, and external partners during transitions.
- Managed inventory control to ensure availability of resources and support seamless operations.
- Oversaw budget st, ensuring alignment with financial targets and sustainability goals.
- Enhanced patient experience through strategic initiatives aligned with payer expectations.
Office Manager / Practice Lead
One Medical Seniors
Tucson, USA
12.2021 - 11.2025
- Led daily operations for two senior-focused primary care practices in a value-based care environment, ensuring smooth service delivery and adherence to care standards.
- Design, implement, and maintain SOPs and workflow optimizations that improve access, quality, consistency, and operational efficiency.
- Partner closely with providers, clinical staff, and administrative teams to align workflows, communication standards, and care delivery processes.
- Led operations as the senior leader during leadership absences, resolved escalated issues, stabilized operations, and launched improvement initiatives.
- Developed and managed documentation systems, onboarding tools, and knowledge resources, enhancing staff readiness, and minimizing operational risk.
- Utilized data insights, patient feedback, and frontline observations to pinpoint gaps, streamline processes, and drive performance improvements.
- Translate organizational priorities into practical, frontline execution to support sustained change.
Practice Lead
One Medical
Tucson, USA
02.2021 - 12.2021
- Coordinated staffing, facilitated service recovery, and contributed to operational planning for clinic leadership.
- Redesigned workflows and coordinated processes to adapt to growth and change.
Health Coach
One Medical
Tucson, USA
02.2020 - 02.2021
- Enhanced patient engagement through motivational interviewing, lifestyle education, and goal-setting to support behavior change.
- Coordinated care plans with providers, managed patient communications, and ensured timely scheduling and follow-up for improved health outcomes.
Operations Assistant / Phlebotomist
One Medical
Tucson, USA
08.2019 - 02.2020
- Conducted phlebotomy and in-office lab testing to ensure accurate patient diagnostics; assisted in front-office operations and managed inventory effectively.
Patient Care Technician
Banner University Medical Center South
Tucson, USA
07.2016 - 08.2019
- Provided direct patient care in high-acuity emergency, psychiatric, and observation units, assisting clinical teams during critical events.
Certified Nursing Assistant
Catalina Health Care Center
Tucson, USA
01.2016 - 07.2016
- Delivered daily personal care to bed-bound residents, ensuring comfort and dignity while maintaining accurate clinical documentation.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
01.2027
Skills
- Healthcare Operations Leadership
- Strategic Operations
- Process Improvement
- Performance Improvement
- Team Development
- Change Management
- Data Analytics
- Operational Excellence
- Quality Management
- Cross-Functional Leadership
- SOP Development
- Patient Experience
- Stakeholder Management
- Cost Containment
- Continuous Improvement
- FOCUS-PDCA
- Value-Based Care
Websites
Additional Information
Bilingual: English & Spanish
Key Qualifications
• Healthcare operations leader with demonstrated success in process improvement, change management, and operational performance
• Expertise in SOP development, process mapping, workflow optimization, and knowledge-sharing systems
• Proven ability to build scalable processes and improve efficiency across clinical and operational teams
• Skilled in leading through ambiguity, driving adoption of new initiatives, and fostering accountability
• Experienced in value-based care operations, quality improvement, and FOCUS-PDCA methodologies
• Strong cross-functional collaborator with experience partnering across clinical, operational, payer, and leadership teams
• Recognized for operational excellence, data-driven decision making, and outcome-focused leadership
• CICARE-proficient with a commitment to exceptional patient experience and effective communication
• Experienced in team development, employee coaching, performance management, and workforce engagement
• Proficient in Microsoft Office, Google Workspace, Looker, Power BI, Qualtrics, Press Ganey, and TextExpander
Timeline
Center Manager
ArchWell Health
12.2025 - Current
Office Manager / Practice Lead
One Medical Seniors
12.2021 - 11.2025
Practice Lead
One Medical
02.2021 - 12.2021
Health Coach
One Medical
02.2020 - 02.2021
Operations Assistant / Phlebotomist
One Medical
08.2019 - 02.2020
Patient Care Technician
Banner University Medical Center South
07.2016 - 08.2019
Certified Nursing Assistant
Catalina Health Care Center
01.2016 - 07.2016
Bachelor of Science - Healthcare Administration
Purdue University Global