Stephanny Enriquez
Tucson,AZ
Summary
Director-track healthcare operations leader with 8+ years of progressive experience across value-based primary care, senior health, and acute care settings. Expert in workflow design, SOP development, knowledge management, and operational scaling . Proven ability to lead change, manage ambiguity, and translate complex clinical and operational processes into clear, actionable systems that drive adoption and performance. CICARE-proficient, bilingual in Spanish , and known for precision, accountability, and systems thinking. Trusted partner to clinical, operational, growth, payer, and technical stakeholders. Degree in progress; experience-driven leader, consistently operating above role scope.
Overview
10
10
years of professional experience
Work History
Center Manager
ArchWell Health
Tucson, USA
12.2025 - Current
- Directed full operational oversight for senior-focused primary care center, managing clinical operations and staffing workflows.
- Aligned workflows with quality metrics and financial performance as a value-based care expert.
- Collaborated with providers and market leadership to enhance patient attribution and streamline enrollment processes.
- Developed standardized SOPs and ordering procedures to improve supply reliability and accountability.
- Served as primary operational liaison among clinical staff, leadership, and external partners during transitions.
- Managed inventory control to ensure availability of resources and support seamless operations.
- Oversaw budget st, ensuring alignment with financial targets and sustainability goals.
- Enhanced patient experience through strategic initiatives aligned with payer expectations.
Office Manager / Practice Lead
One Medical Seniors
Tucson, USA
12.2021 - 11.2025
- Led daily operations for two senior-focused primary care practices in a value-based care environment, ensuring smooth service delivery and adherence to care standards.
- Design, implement, and maintain SOPs and workflow optimizations that improve access, quality, consistency, and operational efficiency.
- Partner closely with providers, clinical staff, and administrative teams to align workflows, communication standards, and care delivery processes.
- Led operations as the senior leader during leadership absences, resolved escalated issues, stabilized operations, and launched improvement initiatives.
- Developed and managed documentation systems, onboarding tools, and knowledge resources, enhancing staff readiness, and minimizing operational risk.
- Utilized data insights, patient feedback, and frontline observations to pinpoint gaps, streamline processes, and drive performance improvements.
- Translate organizational priorities into practical, frontline execution to support sustained change.
Practice Lead
One Medical
Tucson, USA
02.2021 - 12.2021
- Coordinated staffing, facilitated service recovery, and contributed to operational planning for clinic leadership.
- Redesigned workflows and coordinated processes to adapt to growth and change.
Health Coach
One Medical
Tucson, USA
02.2020 - 02.2021
- Enhanced patient engagement through motivational interviewing, lifestyle education, and goal-setting to support behavior change.
- Coordinated care plans with providers, managed patient communications, and ensured timely scheduling and follow-up for improved health outcomes.
Operations Assistant / Phlebotomist
One Medical
Tucson, USA
08.2019 - 02.2020
- Conducted phlebotomy and in-office lab testing to ensure accurate patient diagnostics; assisted in front-office operations and managed inventory effectively.
Patient Care Technician
Banner University Medical Center South
Tucson, USA
07.2016 - 08.2019
- Provided direct patient care in high-acuity emergency, psychiatric, and observation units, assisting clinical teams during critical events.
Certified Nursing Assistant
Catalina Health Care Center
Tucson, USA
01.2016 - 07.2016
- Delivered daily personal care to bed-bound residents, ensuring comfort and dignity while maintaining accurate clinical documentation.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
01.2027
Skills
- Value-Based Care Operations
- Care coordination
- Workflow optimization
- Team collaboration
- Quality assurance
- Inventory management
- Compliance monitoring
- Staff leadership
- Operations management
- Interpersonal skills
- Change Management
- SOP & Process Design
- Stakeholder & Broker Partnerships
- Patient Experience
- Project Execution
- Healthcare operations leadership
- Process optimization
- Knowledge-sharing systems
- Leading through ambiguity
- Driving adoption of new initiatives
- CICARE proficiency
- Effective communication
- Cross-functional collaboration
- Operational excellence
- Outcome-driven leadership
- Microsoft Office
- Google Workspace
- Looker & Power Bi
- Qualtrics & Press Ganey
- Text Expander
- Calm leadership in complex environments
- Continuous improvement
- Administrative management
- Employee motivation
- Time management abilities
- Customer relations
- Employee reviews
- Inventory tracking and management
- Customer service
- Staff scheduling
- Communication
- Performance improvement
- Cost analysis and savings
Websites
Additional Information
Bilingual: English & Spanish
Summary
Trusted operations leader who turns ambiguity into standardized, scalable execution in value-based care-without compromising the patient experience., Director-track healthcare operations leader with 8+ years of progressive experience across value-based primary care, senior health, and acute care settings. Expert in workflow design, SOP development, knowledge management, and operational scaling. Proven ability to lead change, manage ambiguity, and translate complex clinical and operational processes into clear, actionable systems that drive adoption and performance. CICARE-proficient, bilingual in Spanish, and known for precision, accountability, and systems thinking. Trusted partner to clinical, operational, growth, payer, and technical stakeholders. Degree in progress; experience-driven leader consistently operating above role scope.
Key Qualifications
- Healthcare operations leadership with demonstrated success in change management and process optimization
- Expertise in SOP creation, process mapping, and knowledge-sharing systems
- Proven ability to build scalable workflows for clinical and non-clinical teams
- Skilled at leading through ambiguity and driving adoption of new initiatives
- CICARE-proficient; delivers consistent, compassionate, and effective communication
- Strong cross-functional collaborator across operations, clinical, growth, payer, and technical teams
- Recognized for operational excellence, documentation clarity, and outcome-driven leadership
- Highly organized project manager with strength in execution, follow-through, and prioritization
- Tools: Microsoft Office, Google Workspace (G Suite), Looker, Qualtrics, Text Expander
Timeline
Center Manager
ArchWell Health
12.2025 - Current
Office Manager / Practice Lead
One Medical Seniors
12.2021 - 11.2025
Practice Lead
One Medical
02.2021 - 12.2021
Health Coach
One Medical
02.2020 - 02.2021
Operations Assistant / Phlebotomist
One Medical
08.2019 - 02.2020
Patient Care Technician
Banner University Medical Center South
07.2016 - 08.2019
Certified Nursing Assistant
Catalina Health Care Center
01.2016 - 07.2016
Bachelor of Science - Healthcare Administration
Purdue University Global