Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEPHANOS GROUTAS

Astoria,NY

Summary

General Manager with over 11 years in hospitality operations. Elevated guest experience through structured coaching and performance management for a 26-person team. Seeking senior leadership roles in dynamic hospitality environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

GENERAL MANAGER

PATSY'S PIZZERIA
New York, NY
07.2022 - Current
  • Lead and develop a 26-person team with structured training, coaching, and performance management to consistently elevate guest experience.
  • Direct daily operations including scheduling, inventory controls, vendor relationships, and cost-saving initiatives.
  • Maintain high food-quality standards and ensure 100% compliance with all health, safety, and sanitation regulations.

GENERAL MANAGER

INSOMNIA COOKIES
Brooklyn, NY
09.2021 - 07.2022
  • Managed store operations including opening/closing, inventory, stock replenishment, and policy enforcement.
  • Trained new hires on customer service, product standards, equipment use, and food-safety compliance.
  • Oversaw high-volume order flow; produced weekly and monthly sales reports to inform operational strategy.

RESTAURANT MANAGER

SCOTTY'S DINER
New York, NY
05.2014 - 03.2020
  • Directed FOH/BOH operations, POS systems, and adherence to safety and service standards.
  • Supervised and coached 15+ staff members, improving morale, communication, and service execution.
  • Cut annual food and labor costs by 11% through strategic scheduling, purchasing, and inventory oversight.
  • Managed take-out channels (phone, Seamless, Grubhub) with accuracy and efficiency.

Education

Associate of Arts - Hospitality & Event Management, AS

LaGuardia Community College
New York, NY
06.2017

Skills

  • Leadership and Management: Leadership Staff Training Team Building Communication Problem Solving Adaptability
  • Operational Efficiency: Cost Control Scheduling Inventory Management Customer Service Analytical Skills
  • Languages: Bilingual (Greek)

Certification

NYC Food Protection Certificate — FPC# 22-083490L

Timeline

GENERAL MANAGER

PATSY'S PIZZERIA
07.2022 - Current

GENERAL MANAGER

INSOMNIA COOKIES
09.2021 - 07.2022

RESTAURANT MANAGER

SCOTTY'S DINER
05.2014 - 03.2020

Associate of Arts - Hospitality & Event Management, AS

LaGuardia Community College