STEPHANY ANGEL
Sylmar,California
Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Behavior Interventionist
360 Behavioral Health
05.2023 - Current
- Improved behaviors through modeling, role-playing and other effective strategies.
- Developed intervention plans based on established guidelines and individual needs.
- Helped students build skills to navigate typical academic and social situations.
- Mediated conflicts through structured sessions.
- Met with teachers to establish goals for students in intervention program.
- Maintained records of ongoing assessments and documentation of updates.
- Completed observations of students in classroom and social situations.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Maintained accurate records of student progress and attendance.
Shift Leader
Pressed Juicery
09.2019 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Sales Associate
Macys Inc.
08.2018 - 10.2019
- Analyzed and properly processed product returns, assisting customers with other selections as needed
- Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications
- Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objectives
- Represented the brand and company professionally to drive store revenue
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
Seasonal Cashier
Wetzel's Pretzels LLC
08.2017 - 01.2018
- Scanned goods, collected payments and issued refunds, receipts and change.
Education
Associate of Arts - Psychology
Los Angeles Mission College
Sylmar, CAHigh School Diploma -
Cesar E. Chavez Learning Acad - Arts/Theatre/Entertain Mag
San Fernando, CA05.2015
Skills
- Problem-solving skills
- Report Writing
- Scheduling
- Strategy Development
- Applied Behavior Analysis
- Organizational ability
- Team Collaboration
- Documentation And Reporting
- Progress Tracking
- Intervention Planning
- Analytical approach
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft Softwares
Timeline
Behavior Interventionist
360 Behavioral Health
05.2023 - Current
Shift Leader
Pressed Juicery
09.2019 - 03.2023
Sales Associate
Macys Inc.
08.2018 - 10.2019
Seasonal Cashier
Wetzel's Pretzels LLC
08.2017 - 01.2018
Associate of Arts - Psychology
Los Angeles Mission College
High School Diploma -
Cesar E. Chavez Learning Acad - Arts/Theatre/Entertain Mag
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