Stephany Ceballos
Tucson,AZ
Summary
Proven achiever in healthcare administration, with a track record of enhancing patient relations and optimizing workflow at Tucson Orthopaedic Institute. Excels in customer service expertise and scheduling appointments, demonstrating exceptional communication and organizational skills. Increased productivity targets by effectively managing authorization requests, showcasing adaptability and a commitment to continuous education.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Premier Foot And Ankle Surgeons
04.2023 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
Authorization Specialist
Tucson Orthopaedic Institute
06.2021 - 04.2023
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
Scheduling Coordinator
Pima Heart And Vascular
03.2020 - 06.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Education
High School Diploma -
Nogales High School;
Nogales05.2013
Skills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- Insurance Verification
- File Organization
- Office Organization
- Patient Relations
- Scheduling appointments
- Document Management
- Schedule Coordination
- Sensitive information handling
- Information Protection
- Office supplies inventory management
- Exceptional communication
- Phone and Email Etiquette
- Multitasking and Organization
Languages
Spanish
Full Professional
Timeline
Front Office Coordinator
Premier Foot And Ankle Surgeons
04.2023 - Current
Authorization Specialist
Tucson Orthopaedic Institute
06.2021 - 04.2023
Scheduling Coordinator
Pima Heart And Vascular
03.2020 - 06.2021
High School Diploma -
Nogales High School;
Similar Profiles
Stephany CeballosStephany Ceballos
Front Office Coordinator/Medical Assistant at Premier Foot And Ankle SurgeonsFront Office Coordinator/Medical Assistant at Premier Foot And Ankle Surgeons
Mallery DowneyMallery Downey
Medical Assistant at East Village Foot And Ankle SurgeonsMedical Assistant at East Village Foot And Ankle Surgeons
Brittani AshfordBrittani Ashford
Medical Assistant at Horsley Foot & Ankle SurgeonsMedical Assistant at Horsley Foot & Ankle Surgeons