Stephany Durden
Dunnellon,FL
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Medical Records Clerk
Kelly Services Temporary
06.2024 - 10.2026
- Developed and maintained patient indices to streamline querying of medical records.
- Compiled patient case notes and treatment histories to support efficient future appointments.
- Updated electronic health records system to ensure accuracy and reliability of patient information.
Medical Record Custodian
CareFirst Imaging
05.2023 - 05.2024
- Distributed medical charts to departments, ensuring timely access to patient information
- Performed clerical duties, including answering phones, responding to emails, and processing patient records to support operational efficiency
- Maintained confidentiality of medical records through secure handling practices
Intake Scribe/Medical Records
Biospine Institute
07.2022 - 03.2023
- Assigned patients to diagnosis-related groups (DRGs) using computer software to ensure accurate classification and billing.
- Consulted classification manuals to obtain detailed information on disease processes for accurate documentation.
- Implemented electronic database for quick access to archived materials, improving retrieval time and record management.
Concierge Services
Dialog Direct
05.2020 - 05.2022
- Conferred with customers via telephone or in person to inform about products or services, process orders, cancel accounts, or gather complaint details
- Maintained records of customer interactions and transactions, documenting inquiries, complaints, or comments.
- Verified implementation of changes to effectively resolve customer problems
Education
Bachelor of Science Degree - Business, Entrepreneurship, Management, & Marketing
Florida Technical College
Deland, FL02-2023
Medical Billing and Coding – Certificate - Medical Coder
Florida Technical College
Deland, FL08-2018
Skills
- HIPAA compliance
- Patient Record Management
- Data management
- Medical Data Analysis
- Accounting
- Healthcare Compliance
- Office fundamentals
- Employee lifecycle
- HR management
- Insurance Verification
- Business law
- Healthcare Documentation
- Medical Billing
- Competitive Marketing
- Patient Privacy Standards
- Customer support
- Client relations
Custom
- Computer Operations
- Human Resource Management
- Information System Management
- Competitive Marketing
- Office/Management Fundamentals
- Legal Environment of Business
- Customer Service
- Data Management Applications
- Business Presentation Applications
- Finance Management
- Employee Life Cycle
- Brand/Business Management
- Bookkeeping/Accounting
- MOS Certified (Word, Excel, PowerPoint)
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Medical Records Clerk
Kelly Services Temporary
06.2024 - 10.2026
Medical Record Custodian
CareFirst Imaging
05.2023 - 05.2024
Intake Scribe/Medical Records
Biospine Institute
07.2022 - 03.2023
Concierge Services
Dialog Direct
05.2020 - 05.2022
Medical Billing and Coding – Certificate - Medical Coder
Florida Technical College
Bachelor of Science Degree - Business, Entrepreneurship, Management, & Marketing
Florida Technical College