Summary
Overview
Work History
Education
Skills
Timeline
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Stephany Escobar

Plantation,Florida

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Sr. Studio Manager

Orangetheory Fitness
04.2023 - Current
  • Streamlined studio operations by implementing efficient scheduling and project management systems for multiple locations.
  • Enhanced client satisfaction with timely project completion and effective communication strategies.
  • Oversaw the execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
  • Managed budgets and financial reports, ensuring fiscal responsibility and profitability for both locations.
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Developed strong relationships with vendors, negotiating favorable contracts for equipment purchases and rentals.
  • Identified opportunities for growth by analyzing market trends and competitor offerings.

Studio Manager

Orangetheory Fitness
05.2020 - 04.2023
  • Managed and led an 800+ member studio at the Original Orangetheory location in Fort Lauderdale
  • Growing my leadership skills through marketing and prospecting efforts, increasing retention rates amongst members, while providing a positive customer service experience
  • Successfully developed and led a team to obtain consistently 60-80+ memberships/month with $110K+/month in reoccurring revenue
  • Hired, managed, and developed a growing team of 7-9 sales associates through positive reinforcement, creating a sense of urgency and efficiency with our fast-paced environment, and managing KPIs on a personal and a studio level
  • Achieving “Triple Diamond” 7 months out of the year by achieving sales goals and revenue related KPIs
  • Training and supporting regional management, studio managers, and assistant managers throughout our region prior to their studio placements.
  • Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, or customer service best practices.
  • Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.

Assistant Studio Manager

Orangetheory Fitness
04.2018 - 01.2020
  • Provided exceptional customer service by assisting clients with inquiries, bookings, payments, and any other needs that arose.
  • Trained new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team.
  • Coordinated schedules for instructors and staff, ensuring smooth daily operations and minimizing scheduling conflicts.
  • Managed inventory and supplies, keeping track of stock levels to avoid shortages or overstocking.
  • Facilitated communication between staff members, fostering a harmonious work atmosphere and promoting teamwork.

Medical Admin Assistant

Unimed Healthcare
06.2017 - 04.2018
  • Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.

Medical Admin Assistant

South Florida Vascular
11.2016 - 06.2017
  • Assisting in minimally invasive surgical procedures
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Translating for non-English-speaking patients
  • Generated reports and logged patient information for reliable records.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Greeted patients and provided required paperwork to facilitate services.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.

Sales Associate

Orangetheory Fitness Parkland| Coconut Creek
03.2015 - 11.2016
  • Participating in marketing and outreach events
  • Membership sales
  • Ensuring studio cleanliness
  • Answering phone calls and emails
  • Scheduling introductory workouts for potential new members.

Education

Business Administration And Management

Broward College
05.2023

Skills

  • Proficient in Microsoft Office, Mindbody, Ultimate Software, Workday, and Power Bi
  • Organizational Skills
  • Problem Solving
  • CPR/AED Certified
  • Notary Public
  • Bilingual – Fluent English and Spanish
  • Financial Forecasting
  • Operations Monitoring
  • Revenue Development
  • Project Scheduling
  • Client Rapport
  • Pipeline Maintenance
  • Scheduling Coordination
  • Partnership Development

Timeline

Sr. Studio Manager

Orangetheory Fitness
04.2023 - Current

Studio Manager

Orangetheory Fitness
05.2020 - 04.2023

Assistant Studio Manager

Orangetheory Fitness
04.2018 - 01.2020

Medical Admin Assistant

Unimed Healthcare
06.2017 - 04.2018

Medical Admin Assistant

South Florida Vascular
11.2016 - 06.2017

Sales Associate

Orangetheory Fitness Parkland| Coconut Creek
03.2015 - 11.2016

Business Administration And Management

Broward College

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Stephany Escobar