Stephany Escobar
Plantation,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Sr. Studio Manager
Orangetheory Fitness
Fort Lauderdale, FL | Hollywood, FL
04.2023 - Current
- Streamlined studio operations by implementing efficient scheduling and project management systems for multiple locations.
- Enhanced client satisfaction with timely project completion and effective communication strategies.
- Oversaw the execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability for both locations.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment purchases and rentals.
- Identified opportunities for growth by analyzing market trends and competitor offerings.
Studio Manager
Orangetheory Fitness
Fort Lauderdale, FL
05.2020 - 04.2023
- Managed and led an 800+ member studio at the Original Orangetheory location in Fort Lauderdale
- Growing my leadership skills through marketing and prospecting efforts, increasing retention rates amongst members, while providing a positive customer service experience
- Successfully developed and led a team to obtain consistently 60-80+ memberships/month with $110K+/month in reoccurring revenue
- Hired, managed, and developed a growing team of 7-9 sales associates through positive reinforcement, creating a sense of urgency and efficiency with our fast-paced environment, and managing KPIs on a personal and a studio level
- Achieving “Triple Diamond” 7 months out of the year by achieving sales goals and revenue related KPIs
- Training and supporting regional management, studio managers, and assistant managers throughout our region prior to their studio placements.
- Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, or customer service best practices.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
Assistant Studio Manager
Orangetheory Fitness
Fort Lauderdale, FL
04.2018 - 01.2020
- Provided exceptional customer service by assisting clients with inquiries, bookings, payments, and any other needs that arose.
- Trained new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team.
- Coordinated schedules for instructors and staff, ensuring smooth daily operations and minimizing scheduling conflicts.
- Managed inventory and supplies, keeping track of stock levels to avoid shortages or overstocking.
- Facilitated communication between staff members, fostering a harmonious work atmosphere and promoting teamwork.
Medical Admin Assistant
Unimed Healthcare
Deerfield Beach, FL
06.2017 - 04.2018
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
Medical Admin Assistant
South Florida Vascular
Coconut Creek, FL
11.2016 - 06.2017
- Assisting in minimally invasive surgical procedures
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Translating for non-English-speaking patients
- Generated reports and logged patient information for reliable records.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted patients and provided required paperwork to facilitate services.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
Sales Associate
Orangetheory Fitness Parkland| Coconut Creek
03.2015 - 11.2016
- Participating in marketing and outreach events
- Membership sales
- Ensuring studio cleanliness
- Answering phone calls and emails
- Scheduling introductory workouts for potential new members.
Education
Business Administration And Management
Broward College
05.2023
Skills
- Proficient in Microsoft Office, Mindbody, Ultimate Software, Workday, and Power Bi
- Organizational Skills
- Problem Solving
- CPR/AED Certified
- Notary Public
- Bilingual – Fluent English and Spanish
- Financial Forecasting
- Operations Monitoring
- Revenue Development
- Project Scheduling
- Client Rapport
- Pipeline Maintenance
- Scheduling Coordination
- Partnership Development
Timeline
Sr. Studio Manager
Orangetheory Fitness
04.2023 - Current
Studio Manager
Orangetheory Fitness
05.2020 - 04.2023
Assistant Studio Manager
Orangetheory Fitness
04.2018 - 01.2020
Medical Admin Assistant
Unimed Healthcare
06.2017 - 04.2018
Medical Admin Assistant
South Florida Vascular
11.2016 - 06.2017
Sales Associate
Orangetheory Fitness Parkland| Coconut Creek
03.2015 - 11.2016
Business Administration And Management
Broward College