Stephany Gomez
Bronx,NY
Summary
Bilingual hospitality professional with 6+ years of experience in fast-paced NYC restaurants.
Skilled in leading front-of-house teams, managing high-volume service, and creating memorable
guest experiences. Recognized for clear communication, quick problem-solving, and building
strong relationships with guests and staff. Passionate about creating warm, welcoming
environments that keep people coming back.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Fumo Upper West Side
New York, NY
02.2023 - Current
- Greeted and seated guests with professionalism and warmth in a high-traffic, fast-paced
environment, often working double shifts to support peak hours. - Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Tartinery
New York, NY
10.2021 - 01.2023
- Partner with GM to oversee daily operations, manage scheduling, and support financial
performance. - Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Lead and mentor front-of-house staff; designed and launched a successful cross-training
program to boost team flexibility and efficiency. - Created weekly team incentives, boosting staff engagement and improving retention.
- Deliver top-tier service during high-volume shifts, maintaining smooth service flow and
guest satisfaction.
Hostess
Bond 45
New York, NY
08.2018 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Kingsbridge International High School
Bronx, New YorkSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Fumo Upper West Side
02.2023 - Current
Assistant Manager
Tartinery
10.2021 - 01.2023
Hostess
Bond 45
08.2018 - 10.2021
Kingsbridge International High School