Stephany Hartford
Houston,TX
Summary
Motivated professional with a strong background in customer service, seeking to transition into a career-focused role where communication, problem-solving, and client-support skills can drive meaningful results. Known for building positive relationships, managing high-pressure situations, and delivering reliable, detail-oriented support. Looking to apply these strengths in a long-term, growth-oriented position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Texas Roadhouse
Pasadena, TX
07.2022 - Current
- Gain experience managing time and effectively multi tasking while delivering exceptional service to multiple tables
- Resolve customers conflicts promptly to maintain guest satisfaction
- Manage tasks efficiently in a fast-paced environment, ensuring timely service
- Maintaining a clean, organized workspace, adhering to safety and sanitation standards
- Communicate and collaborate with team members for efficient restaurant operations
Scheduling Supervisor
Amada Senior Care
Pearland, TX
12.2025 - 04.2026
- Coordinated staff schedules to ensure optimal coverage for client care.
- Developed and implemented efficient scheduling processes, improving response times.
- Handled high call volumes while providing solutions to problem promptly
- Delivered innovative solutions to complex challenges, demonstrating advanced problem-solving expertise.
- Enhanced communication channels between caregivers and clients to improve service delivery.
Bank Teller
Neches Federal Credit Union
Port Neches, TX
07.2022 - 01.2023
- Greeted guest upon arrival in a friendly, optimistic, and professional manner
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Health Information - Medical Coding
San Jacinto College
Pasadena, TX12.2026
Associate of Arts - General Studies
San Jacinto College
Pasadena, TX05.2025
High School Diploma -
Nederland High School
Nederland, TX05.2021
Skills
- Data entry and digital system proficiency
- Work load prioritization and task management
- Financial transaction accuracy
- Client relations and customer experience management
- Attention to detail and information accuracy
- Conflict solution and issue escalation
- Microsoft Word, Excel, Powerpoint, and Outlook
- Adobe Premiere Pro
- Google Workspace
Certification
- Licensed Life, Health, and General Insurance Agent
Timeline
Scheduling Supervisor
Amada Senior Care
12.2025 - 04.2026
Waitress
Texas Roadhouse
07.2022 - Current
Bank Teller
Neches Federal Credit Union
07.2022 - 01.2023
Health Information - Medical Coding
San Jacinto College
Associate of Arts - General Studies
San Jacinto College
High School Diploma -
Nederland High School