Stephany Hartford
Groves,TX
Summary
Motivated professional with a strong background in customer service, seeking to transition into a career-focused role where communication, problem-solving, and client-support skills can drive meaningful results. Known for building positive relationships, managing high-pressure situations, and delivering reliable, detail-oriented support. Looking to apply these strengths in a long-term, growth-oriented position.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Waitress
Texas Roadhouse
07.2022 - Current
- Gain experience managing time and effectively multitasking while delivering exceptional service to multiple tables
- Resolve customers' conflicts promptly to maintain guest satisfaction
- Managed tasks efficiently in fast-paced environment, ensuring timely service delivery
- Communicate and collaborate with team members for efficient restaurant operations
- Maintaining a clean, organized workspace, adhering to safety and sanitation standards
Scheduling Coordinator
Amada Senior Care
12.2025 - 04.2026
- Scheduled caregiver shifts to ensure adequate coverage for client needs.
- Coordinated with clients and families to confirm service appointments and preferences.
- Collaborated with management to improve scheduling efficiency and team workflows.
- Managed staff communication regarding schedule changes and client updates.
Bank Teller
Neches Federal Credit Union
07.2022 - 01.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified customer's financial needs, established trust, and maximized sales opportunities to enhance customer satisfaction.
- Cultivated strong customer relationships through effective interpersonal and communication skills, driving loyalty.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
Education
Associate of Arts - General Studies
San Jacinto College
Pasadena, TX05-2025
High School Diploma -
Nederland High School
Nederland, TX05-2021
Skills
- Time management
- Workflow optimization
- Conflict resolution
- Effective communication
- Attention to detail
- Customer service
Certification
- Licensed Life, Health, and General Insurance Agent
Timeline
Scheduling Coordinator
Amada Senior Care
12.2025 - 04.2026
Waitress
Texas Roadhouse
07.2022 - Current
Bank Teller
Neches Federal Credit Union
07.2022 - 01.2023
Associate of Arts - General Studies
San Jacinto College
High School Diploma -
Nederland High School