Stephany Lizardo Velarde
Surprise,AZ
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Rio Mirage Cafe
Surprise, AZ
02.2021 - 09.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained records of transactions made during shift as required by law or company policy.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Native Grill & Wings
Surprise, AZ
03.2018 - 04.2020
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Server
Crave Waffle Sandwhich Creations
Glendale, AZ
08.2015 - 07.2017
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Addressed complaints to kitchen staff and served replacement items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Associate of Applied Science -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2022
High School Diploma -
Copper Canyon High School
Glendale, AZ05-2016
Skills
- Team member support
- POS operation
- Team collaboration
- Positive and professional
- Exceptional customer service
- Upselling techniques
- Guest engagement
- Strong work ethic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Rio Mirage Cafe
02.2021 - 09.2022
Server
Native Grill & Wings
03.2018 - 04.2020
Server
Crave Waffle Sandwhich Creations
08.2015 - 07.2017
Associate of Applied Science -
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Copper Canyon High School
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