Stephany Marin
Custumer service
Paterson,NJ
Summary
Dynamic and dedicated professional with a strong background in customer service, honed at Pj’s Courthouse Cafe. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in cash handling and maintaining a welcoming environment, consistently delivering exceptional service while managing multiple tasks efficiently.
Overview
2026
2026
years of professional experience
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NYWork History
Server
In The Drink Bar and Restaurant
06.2024 - 2025
- Provided exceptional customer service to enhance guest satisfaction and dining experience.
- Assisted in maintaining cleanliness and organization of dining area to meet health standards.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Adapted quickly to changing menu items and special requests during peak hours.
- Handled cash transactions accurately and efficiently while balancing daily sales reports.
Paraprofessional
ESS
2024 - 2025
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with special needs in daily learning tasks.
- Collaborated with educators to adapt instructional materials for diverse learners.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Implemented behavior management strategies to promote a conducive learning atmosphere.
Cashier
Pj’s Courthouse Cafe
2025 - Current
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Assisted customers with menu inquiries, enhancing overall dining experience and satisfaction.
- Maintained clean and organized checkout area to promote a welcoming environment for patrons.
- Collaborated with team members to streamline service during peak hours, improving workflow efficiency.
Server
The Barrow House
2025 - Current
- Trained new servers on menu offerings, service procedures, and customer engagement techniques.
- Recommended food and beverage pairings to guests, enhancing overall dining experience.
- Managed multiple tables simultaneously, ensuring prompt service and attention to guest needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Paraprofessional
NYC Department of Education
10.2016 - 06.2021
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individualized learning strategies and resource access.
- Monitored student behavior to promote a positive learning environment.
- Collaborated with educational staff to address student needs effectively.
Hostess Manager
Cantina Mexicana
01.2015 - 09.2016
- Managed hostess team to ensure optimal guest flow and seating efficiency.
- Developed training programs for new staff, enhancing service quality and teamwork.
- Coordinated reservations and special events, improving customer satisfaction and operational effectiveness.
Skills
Customer service
Languages
Spanish
Native or Bilingual
Timeline
Server
In The Drink Bar and Restaurant
06.2024 - 2025
Paraprofessional
NYC Department of Education
10.2016 - 06.2021
Hostess Manager
Cantina Mexicana
01.2015 - 09.2016
High School Diploma -
Grover Cleveland High School
Paraprofessional
ESS
2024 - 2025
Cashier
Pj’s Courthouse Cafe
2025 - Current
Server
The Barrow House
2025 - Current