Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

STEPHANY MCLEMORE

CLAREMORE,OK

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVCE REPRESENTATIVE

BancFirst
01.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.

Teller

BancFirst
01.2019 - 01.2021
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Sales Associate

Kohl's
05.2019 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Payless Shoe Source
07.2018 - 03.2019
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Claremore High School
Claremore, OK
05.2018

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty

Languages

Spanish
Native or Bilingual

Timeline

CUSTOMER SERVCE REPRESENTATIVE

BancFirst
01.2021 - Current

Sales Associate

Kohl's
05.2019 - 08.2019

Teller

BancFirst
01.2019 - 01.2021

Sales Associate

Payless Shoe Source
07.2018 - 03.2019

High School Diploma -

Claremore High School

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STEPHANY MCLEMORE