Stephany Puerta Restrepo
Miami,Florida
Summary
Kind Optical Sales Associate proficient in assisting clients in selecting frames in preferred styles and colors. High-achieving individual with 2 and a half years of experience in customer service and sales. Well-versed in operating various ophthalmic instruments such as lensometers and refractors. Commended for team-player attitude and exemplary customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Key Holder
Designer Eyes
04.2021 - 04.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Implemented loss prevention strategies to minimize store shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
Associate of Arts - Psycology
Florida International University
Miami, FL06.2026
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL06.2022
Skills
- Customer Service Management
- Staff Oversight
- Team Training and Development
- Sales Coaching
- Inventory Monitoring
- Product Demonstrations
- Cash Handling
- Customer Service
- Daily Reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder
Designer Eyes
04.2021 - 04.2023
Associate of Arts - Psycology
Florida International University
High School Diploma -
Alonzo And Tracy Mourning High School
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