Stephany Villalta
Reno,NV
Summary
Dynamic customer service professional with a proven track record at Unifi Aviation, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective escalation handling and process improvements. Bilingual communicator dedicated to fostering positive relationships and optimizing service delivery for diverse clientele.
Overview
2026
2026
years of professional experience
Work History
Customer Service Supervisor
Unifi Aviation
2023 - Current
- Supervised customer service team to ensure high-quality support and efficient operations.
- Trained new staff on company policies and customer interaction protocols.
- Resolved escalated customer inquiries, enhancing satisfaction and loyalty.
- Implemented process improvements that streamlined service delivery workflows.
Receptionist
Atmosphere Spa & Beauty Lounge
2021 - 2023
- Greeted and assisted clients, ensuring a welcoming atmosphere.
- Managed appointment scheduling using spa management software, optimizing daily operations.
- Answered phone inquiries and addressed client concerns efficiently, enhancing customer satisfaction.
- Maintained cleanliness and organization of reception area, contributing to overall spa ambiance.
Personal Shopper
Walmart
2021 - 2023
- Assisted customers in selecting products tailored to individual needs and preferences.
- Managed inventory levels, ensuring product availability for diverse customer demands.
- Collaborated with store teams to optimize product displays and enhance shopping experience.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
Education
Pre-nursing
University of Nevada
Reno, NV2023
Skills
Team leadership
Timeline
Customer Service Supervisor
Unifi Aviation
2023 - Current
Receptionist
Atmosphere Spa & Beauty Lounge
2021 - 2023
Personal Shopper
Walmart
2021 - 2023
Pre-nursing
University of Nevada