Summary
Overview
Work History
Education
Skills
Other Organizations
Community Service
Timeline
Generic

Stephen A McBath

Phoenix,AZ

Summary

Driven individual with a proven track record of achieving and exceeding results and goals of the organization. Data focused individual with the ability and focus to create documents to help with the delivery of material and to streamline delivery. Focused on development of peers and self through partnership with different individuals. Have worked on and delivered multiple different lines of business from Call Center to Leadership, to frontline retail, and Authorized Retail. Seasoned Learning and Development specialist offering 17 years of related experience, results-driven approach and dedication to achieve remarkable client results. Leads routine operations and special projects for new and established customers. Achievements include developing, revamping and strengthening campaigns to drive revenue growth.

Overview

21
21
years of professional experience

Work History

Senior Training Manager of Delivery

AT&T
01.2004 - 09.2024
  • Provide knowledge and set the basis of culture for both new employees and tenured employees of AT&T as well as maintain a high level of diverse skills that will be used for all the channels in AT&T that I deliver content for
  • Responsible for onboarding, training, mentoring and development of SW Regional team
  • Certified in Data Power – course that focuses on development of reports and year end reporting tools that aid in better organization and planning
  • This knowledge has since been applied to training applications for leadership team
  • Selected by our leadership team to work collaboratively with our Associate Directors during 2019 to create the TUTv event
  • During this event we created multiple short clips (videos) to distribute to the retail team across the USA that focused on customer service and sales effectiveness
  • These short videos / tutorials have become part of the E-library (internal training resources)
  • Directly responsible for the onboarding and training of 5 new Senior Training Managers
  • Responsible for infield training (onsite various locations) Recognized in the 1st quarter of 2020 as one of the top 3 trainers across the USA
  • For the past 3 years, awarded and ranked as a Top Trainer in the USA (10 selected nationally out of 157)

Lead Training Strategist for Learning & Development Authorized Retail

AT&T
10.2024 - Current
  • Scope and vett upcoming training needs for the authorized retal channel of AT&T which composes around 85% retail facing channel
  • Maintain Learning & Developments budget
  • Daily Duties include Responsibile for knowing and maintaining roughly 70 unique training source files with understand of their material and ability to update to new material Research new training requirements required to maintain a high level of sales standard required by AT&T while working through creating training for Non - payroll workers Understanding design elements to help facilitate the create of training through use of the third party company which can include design visualization concepts, storyboarding, and use of design platforms like articule rise, Domino, and Vyod When is training is reuired then must lead the project from start to deliver and implementation of the trianing which will include partnering with Stateholders of the Authorized Retail department, 3rd party designers, Delivery personal, and AT&T Legal department A connection award winner in November of 2023 as lloked at as a team builder and a SME for new people enter the roll

Device Tester

AT&T
01.2018 - Current
  • Was selected to be given new devices that AT&T is looking to house in store and test them before going to consumers to verify functionality and relatability
  • Have been tasked with testing some of highest end devices i.e Samsung S24, Samsung Z Fold
  • Samsung z Fold 2, Note 10 with large NDA’s Have had to work on verifying all functionalities from voice, to messaging, to data, and even app functionality

Education

Associate of Applied Science Degree – Criminal Justice -

SUNY Canton
Canton, NY
05.2003

Skills

  • Highly skilled in Microsoft Office Suite and Salesforce
  • Sales Experience in Field Professional Coaching, Mentoring and Development of Customer Service and Sales Professionals
  • Accustomed to collaborating with and presenting to Leadership teams
  • Innovative Approach to integrating new training methods that include social media applications
  • KPI Tracking
  • Project Management
  • KPIs Identification
  • Audience Engagement
  • Creative Thinking
  • Customer Service
  • Content Development
  • Competitor Analysis
  • Client Relationship Management
  • Talent Development
  • Decision-Making

Other Organizations

  • Boy Scouts of America – Eagle Scout
  • Free Mason

Community Service

  • 501st Legion Dune Sea Garrison, 10/01/17, Present, Phoenix, AZ, A Star Wars volunteer organization that brings excitement to joy to adults and children alike through costuming and volunteer work. Have been selected as the garrisons Merchandise officer for the year of 2020 in which I must work with Lucas Films Limited to develop items like challenge coins, patches, t-shirt, etc for the member to purchase and maintain records of the financials to maintain our 501c status. Have participated in over 35 fully costumed events for my time with garrison which include Make A Wish Foundation (wish deliveries), Hospital visits at multiple Children’s hospitals in the Phoenix area.
  • The Dark Empire: Twin Suns Spire, 07/01/19, Present, Phoenix, AZ, The purpose of The Dark Empire is to promote multi-generational fandom and appreciation of STAR WARS through acts of charity, and to encourage creative costuming as custom characters and canon characters representing the “dark side” of the Star Wars universe. Have been selected to the Commanding Office for the Twin Suns Spire location from October 2019 to present. Have focused on growing the organization from 18 people to over 30 in my current term. Have helped create relationships with other 5 separate organization to bring charity events to the organization.

Timeline

Lead Training Strategist for Learning & Development Authorized Retail

AT&T
10.2024 - Current

Device Tester

AT&T
01.2018 - Current

Senior Training Manager of Delivery

AT&T
01.2004 - 09.2024

Associate of Applied Science Degree – Criminal Justice -

SUNY Canton
Stephen A McBath