Stephen A. Moore
Cape Coral,FL
Summary
Community management professional with track record of improving community relations and operational efficiency. Known for strong team collaboration and adaptability to changing needs, consistently delivering results. Key skills include conflict resolution, budget management, and effective communication.
Overview
29
29
years of professional experience
Work History
Community Association Manager
Associa Gulf Coast, Inc.
01.2024 - Current
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
Senior Loan Officer
Primary Residential & Neo Home loans, Inc.
06.2019 - 01.2024
- Originate new mortgage business with realtors and client database
- Attend networking events with professional organizations to establish relationships and new business
- Increase production with relationships and educating clients to leverage their largest asset, while managing their largest debt
Mortgage Loan Originator
Preferred Community Bank / Achieva Credit Union
10.2017 - 06.2019
- Worked with underwriters to fix application problems and resolve issues.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decision making.
Universal Banker
SunTrust Bank
10.2015 - 10.2017
- Develop relationships utilizing bank products and services to create loyalty
- Assist clients by processing transactions, opening accounts, and completing maintenance.
- Deepen relationships by referring clients to other lines of business when needed.
Sales Associate
Publix
12.2014 - 10.2015
- Provide excellent customer service while delivering quality products to our customers
- Built relationships with customers to encourage repeat business.
General Manager
Catch 22 Live Music and Sports Bar
11.2013 - 09.2014
- Created and implemented policies, guidelines, and training of staff for initial launch for a Key West themed sports bar.
- Designed and developed entire bar menu and drink recipes. Ran daily business.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
City Tavern
08.2007 - 10.2013
- Increased sales by 30% and decreased inventory losses by 50%, while re-launching kitchen.
- Managed and trained staff, ran daily operations, including inventory and ordering.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Loan Originator
First Capital Lending
08.2005 - 02.2008
- Originated mortgages by way of realtor, builder, and affinity partner relationships.
- Maintained an 85% referral-based business by joining professional organizations and networking.
Asst. Branch Manager / Personal Banker
Nations Bank / Bank of America
05.1996 - 08.2005
- Maintained $800,000 loan pipeline with existing client base while creating new relationships
- Exceeded client satisfaction and sales goals by creating and deepening relationships.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FL06-1987
Skills
- Community operations
- Service contract negotiation
- Vendor relationship development
- Board of directors support
- Property management
- Budget planning
- Teamwork and collaboration
- Problem-solving
Timeline
Community Association Manager
Associa Gulf Coast, Inc.
01.2024 - Current
Senior Loan Officer
Primary Residential & Neo Home loans, Inc.
06.2019 - 01.2024
Mortgage Loan Originator
Preferred Community Bank / Achieva Credit Union
10.2017 - 06.2019
Universal Banker
SunTrust Bank
10.2015 - 10.2017
Sales Associate
Publix
12.2014 - 10.2015
General Manager
Catch 22 Live Music and Sports Bar
11.2013 - 09.2014
General Manager
City Tavern
08.2007 - 10.2013
Loan Originator
First Capital Lending
08.2005 - 02.2008
Asst. Branch Manager / Personal Banker
Nations Bank / Bank of America
05.1996 - 08.2005
High School Diploma -
Cape Coral High School
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