Stephen Arthur
Dallas,TX
Summary
Senior Manager at CBRE with expertise in enhancing service quality and operational efficiency. Proven ability in team leadership and vendor management, driving continuous improvement initiatives. Successfully led diverse teams to optimize client experiences and achieve substantial cost savings through strategic planning and effective communication.
Overview
17
17
years of professional experience
Work History
Workplace Senior Manager
CBRE | Host
10.2025 - Current
- Serve as primary client contact for delivery of Host workplace experience services across a national portfolio.
- Lead, manage, and mentor 16 Workplace Experience Coordinators and 2 Workplace Experience Managers across multiple locations.
- Oversee general office, experience, and support services aligned to client well-being, productivity, and efficiency goals.
- Develop operational strategies and execute projects that improve service quality, employee experience, and operational effectiveness.
- Establish and monitor performance goals, engagement initiatives, and development plans to drive consistent service delivery.
- Build and maintain strong working relationships with clients, vendors, and internal partners.
- Support budgeting, forecasting, and cost-conscious decision-making aligned to account objectives.
- Ensure services are delivered in compliance with safety, HSE, and operational standards.
Experience Manager – West Coast
CBRE | Host
01.2022 - 10.2025
- Led workplace experience services across Central and Western United States and Western Canada, ensuring seamless support for diverse operational needs.
- Managed and mentored 25+ Workplace Experience Coordinators across a large multi-site portfolio.
- Drove consistent service standards through training, performance management, and operational review.
- Oversaw reception, conference services, mail, supplies, moves, events, and workplace onboarding, enhancing service delivery across multiple experience lines.
- Partnered with client leadership to resolve conflicting priorities and exceed service expectations.
- Supported operating budgets, identified efficiencies, and contributed to cost-savings initiatives.
- Cultivated vendor relationships and managed contract services to align with operational goals and enhance service quality.
- Collaborated with IT and operational partners to support technology adoption and service enhancements.
Workplace Experience Coordinator
CBRE | Host
01.2018 - 01.2022
- Acted as East Coast Supervisor, providing leadership and operational guidance across sites.
- National Lead for DMG services and AYCO sites, ensuring consistency and service quality.
- Managed reception, visitor services, conference center operations, catering, and workplace support to enhance overall service delivery.
- Provided high-touch customer service and front-of-house support to create welcoming experiences for visitors.
- Coordinated moves, facility issues, and space-related requests in partnership with Facilities teams.
- National Lead for metrics reporting and performance dashboards to support client and leadership insights.
- Supported large-scale special projects in coordination with supervisors, managers, and directors.
Senior QC Associate
SingleSource Property Solutions
01.2016 - 07.2018
- Trained and coached new and existing associates, reinforcing performance standards and consistency.
- Reviewed and updated training procedures and operational policies to enhance onboarding effectiveness.
- Led daily workflow planning and queue management to maintain service levels and productivity.
- Escalated staff and vendor issues, ensuring prompt resolution to minimize disruptions.
QC Associate
SingleSource Property Solutions
01.2014 - 01.2016
- Executed financial transactions, resolved issues, and generated reports to support operational accuracy.
- Reviewed property preservation invoices for adherence to financial and regulatory standards, ensuring compliance.
- Assisted with accounting and audit tasks, contributing to streamlined operational processes.
Office Administrator / Executive Assistant
SingleSource Property Solutions
01.2010 - 01.2014
- Coordinated workplace services, supplies, events, and executive support activities, enhancing organizational efficiency.
- Managed executive calendars, communications, correspondence, and timesheet reporting.
- Supported daily office operations and managed conference services to facilitate effective meetings.
- Acted as liaison for vendors, building management, and facilities maintenance to promote seamless operations.
Asset Specialist
SingleSource Property Solutions
01.2009 - 01.2010
- Coordinated assignments and service execution for foreclosed properties to ensure effective management.
- Managed asset inventory and ensured accurate record-keeping of property details.
- Conducted property inspections to assess condition and compliance with standards.
- Liaised with vendors to coordinate maintenance and repair services for assets.
- Monitored task completion to uphold quality standards and adhere to project timelines.
Education
Bachelor of Arts -
Muskingum University
New Concord05-2009
Skills
- Hospitality services and operations
- Operations management
- Service excellence
- Service quality improvement
- Budget management
- Budget administration
- Cost optimization strategies
- Vendor management
- Stakeholder engagement
- Client relationship management
- Cross-functional collaboration
- Cross-functional team leadership
- Team leadership
- Team development
- Training and mentoring
- Operational compliance
- Safety and HSE compliance
- Technology-enabled services
- Operations planning
- Project planning
- Continuous improvement initiatives
- Organizational improvement
- Organizational growth
- Effective communication
- Problem solving
- Microsoft Office Suite proficiency
- Cross-functional collaboration
- Operations management
Training
- Harvard ManageMentor: Leading People
- Team Management
- Decision Making
- A Manager’s Guide to Virtual Teams
- Transitioning from Manager to Leader
- Leadership Signals for New Managers
- Conflict Resolution (Group Training)
- Organization-Wide Decision Making
Technology Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, SharePoint
- Collaboration & Digital Tools
- Workplace Metrics, Reporting & Dashboards
- Windows 10
- Browsers: Chrome, Firefox, Internet Explorer, Safari
Timeline
Workplace Senior Manager
CBRE | Host
10.2025 - Current
Experience Manager – West Coast
CBRE | Host
01.2022 - 10.2025
Workplace Experience Coordinator
CBRE | Host
01.2018 - 01.2022
Senior QC Associate
SingleSource Property Solutions
01.2016 - 07.2018
QC Associate
SingleSource Property Solutions
01.2014 - 01.2016
Office Administrator / Executive Assistant
SingleSource Property Solutions
01.2010 - 01.2014
Asset Specialist
SingleSource Property Solutions
01.2009 - 01.2010
Bachelor of Arts -
Muskingum University