Stephen Beck III
PITTSBURGH,PA
Summary
Results-driven professional with expertise in leading high-performing teams, enhancing customer satisfaction, and achieving operational goals. Skilled at building strong relationships, driving efficiency, and adapting to fast-paced environments. Highly motivated and versatile, with strong technical proficiency in computers, AI tools, and emerging technologies, combined with a people-focused approach to problem-solving and leadership.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Starbucks Store Manager
Rivers Casino
Pittsburgh, Pennsylvania
04.2026 - Current
- Managed daily store operations, developing a high-performing team to meet operational and sales goals. Ensured exceptional customer service and maintained company standards while effectively managing inventory and labor. Fostered positive team environment that prioritized employee growth and customer satisfaction.
Brand Ambassador
GMR Marketing
Pittsburgh, Pennsylvania
06.2025 - 04.2026
- Engaged customers through interactive product demonstrations, enhancing brand image.
- Executed promotional events and activations across various venues, increasing brand presence.
- Collaborated with team members to boost brand visibility and awareness.
- Built strong customer relationships to support brand loyalty.
Security Guard
North Allegheny School District
Wexford, Pennsylvania
05.2024 - 06.2025
- Monitored school grounds to ensure safety and security for students and staff.
- Responded promptly to incidents, providing assistance as needed to maintain order.
- Collaborated with local law enforcement during emergency situations for effective resolution.
Shift Supervisor & Trainer
Target
Pittsburgh, Pennsylvania
09.2021 - 05.2024
- Supervised team members to ensure efficient store operations during shifts.
- Trained new employees on store policies, procedures, and customer service standards.
- Coordinated merchandise presentation to enhance shopping experience for guests.
Partner & Trainer
Starbucks
Pittsburgh, Pennsylvania
04.2017 - 09.2021
- Trained new partners on service standards and operational procedures.
- Assisted in inventory management and maintained stock levels for smooth operations.
- Resolved customer inquiries and concerns promptly to maintain positive relationships.
- Coordinated team schedules to optimize coverage during peak hours and events.
Education
Bachelor of Science - Computer And Information Sciences
Wilmington University
New Castle, DE09-2026
High School Diploma -
Pine-Richland High School
Wexford, PASkills
- Project management
- Customer service
- Team building
- Employee training
- Inventory management
- Data analysis
Certification
- PC Pro IT Certification
- PCEP Certification
Affiliations
- Food Drive Team Leader - Carnegie Mellon University
- Staff Volunteer - Heritage Reservation Camp
Languages
Chinese (Mandarin)
Limited
Timeline
Starbucks Store Manager
Rivers Casino
04.2026 - Current
Brand Ambassador
GMR Marketing
06.2025 - 04.2026
Security Guard
North Allegheny School District
05.2024 - 06.2025
Shift Supervisor & Trainer
Target
09.2021 - 05.2024
Partner & Trainer
Starbucks
04.2017 - 09.2021
Bachelor of Science - Computer And Information Sciences
Wilmington University
High School Diploma -
Pine-Richland High School