Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Automotive racing
Timeline
Generic

Stephen Bisson

Oak Ridge,TN

Summary

Motivated Manager with 7 years of experience maintaining operations and team development in a high volume sales environment. Proven history of exceeding sales goals while monitoring employee performance and coaching staff on effective sales methods. Notable record of employee retention and maintaining a strong level of moral centered around team work. Eager to obtain and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Prime Communications AT&T
03.2017 - Current
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Shift Supervisor

Moe's Southwest And Grill
07.2015 - 03.2017
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Responded to and resolved customer questions and concerns.

Salesman

Sonny's Auto
11.2015 - 03.2016
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Recorded accurate and efficient records in customer database.

Server

Flanigan's Seafood Bar And Grill
04.2013 - 08.2014
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Palm Beach Central High School
Wellington, FL
12.2014

Skills

  • Strong multi-tasking

  • Performance Reviews

  • Documentation And Reporting

  • Team Development

  • Staff Scheduling

  • Sales Coaching

  • Work Planning and Prioritization

  • Problem-Solving

Accomplishments

  • Promoted to Retail Store Manager in only 6 months
  • Exceeded monthly store sales goals 7 months in a row.
  • Ranked in the top 10 in the state for 14 months consecutively
  • Recruited 2 successful new managers within 1 year.
  • Supervised team of 6+ staff members.
  • Awarded MVP in sales by upper leadership for 2019

Certification

  • Business Masters, AT&T - 2020
  • FirstNet Certified, AT&T - 2018


Automotive racing

Part of JZilla a recreational group of like minded individuals that build and race our cars around some of the greatest race tracks in the south east including Charlotte Motor Speedway , Atlanta Motorsports Park, Barber Motorsports Park, and Michelin Raceway Road Atlanta.  This is a hobby i am incredibly passionate about as it has forged life long bonds and pushed me to improve myself by developing a level discipline I take pride in.

Timeline

Retail Store Manager

Prime Communications AT&T
03.2017 - Current

Salesman

Sonny's Auto
11.2015 - 03.2016

Shift Supervisor

Moe's Southwest And Grill
07.2015 - 03.2017

Server

Flanigan's Seafood Bar And Grill
04.2013 - 08.2014

High School Diploma -

Palm Beach Central High School
Stephen Bisson