Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHEN BLUMENSTETTER

Mahopac,NY

Summary

Seasoned Service Manager bringing Number years of Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Service Manager

Valvoline Instant Oil Change
07.2017 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Automotive Service Manager

Empire Infiniti Of White Plains
08.2023 - 04.2024
  • Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.

Education

High School Diploma -

Mahopac High School
Mahopac, NY

Skills

  • Time Management
  • Performance Appraisal
  • Adaptability and Flexibility
  • Quick Learner
  • Ability to teach others
  • Takes directives well
  • Honest and Trustworthy
  • Task Delegation
  • Coaching and Mentorship

Timeline

Automotive Service Manager

Empire Infiniti Of White Plains
08.2023 - 04.2024

Service Manager

Valvoline Instant Oil Change
07.2017 - Current

High School Diploma -

Mahopac High School
STEPHEN BLUMENSTETTER