Stephen Burwell

• Perform as a state-licensed broker for both buyers and sellers in central Illinois
• Guided clients through property transactions, ensuring compliance with local and state regulations and industry standards.
• Developed comprehensive marketing analysis for sellers to enhance property visibility and attract potential buyers.
• Assist buyers with all questions about particular homes or about the buying process

• Operate as a professional service providing music and karaoke services for events and local establishments
• Curate diverse playlists tailored to client preferences and event themes.
• Operate sound and lighting equipment to enhance audience engagement during events.
• Facilitate karaoke sessions, encouraging participation and creating a fun atmosphere.
• Coordinate logistics for events, ensuring timely setup and breakdown of equipment.

Served as President of a 480 member branch for 6 years. Conducted monthly branch meetings and steward meetings.

Served as the primary representative between labor and management through interaction with local postmasters and labor management meetings.

Served as Vice President for 4 years

Currently serving as Union Steward for my 26th consecutive year, representing letter carriers at the local level with contract and workplace issues.

Investigated and wrote grievances pertaining to local and national contract and safety concerns.

Prepared unresolved cases for further action in the grievance procedure.

Served as an employee representative in EEO redress hearings.

Served on various safety committees and route adjustment teams, working with district and local management and other letter carriers to improve safety and efficiency on the job.

• Delivered mail, packages, and accountable items efficiently across designated routes, ensuring timely service to residents and businesses.
• Worked both indoors and outdoors in all types of climate and weather conditions.
• Delivered a dedicated business delivery and pickup route for twenty years.
• Performed as an ad hoc instructor for City Carrier Academy, using a classroom environment to teach pertinent rules and regulations to new employees.
• Performed as an ad hoc On the Job Instructor, tracing new employees on how to efficiently and correctly deliver mail on the actual routes.
• Managed daily workload by organizing mail and packages for optimal delivery schedules.
• Navigated delivery points using maps and GPS systems to enhance route accuracy. Utilized handheld scanners to accurately record delivery times for parcels and accountable itemss.
• Retired with over 31 years of seniority.
• Collaborated with management on route adjustments based on seasonal demands and staffing changes.
• Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.

• Worked 15-20 hours a week as a part-time job trainer and orientation instructor.
• Wrote and designed the classroom presentation portions of all the training materials.
• Ensured proper completion of all onboarding documents
• Developed training materials to enhance employee understanding of customer service protocols.
• Facilitated both group and one-on-training sessions to instruct new.
• Evaluated trainee performance and provided constructive feedback to improve skills. Created and utilized job performance training sheets to monitor progress.

Worked with delinquent customers to create payment arrangements to bring accounts current

Gathered current financial and employment information for client to assess the customer’s needs and ability to repay.

Worked in a very fast-paced environment

• Performed as a state-certified collector for overdue accounts, ensuring compliance with regulations.
• Negotiated payment arrangements with clients to resolve outstanding debts effectively.
• Analyzed customer financial situations to recommend suitable repayment plans
• Performed employment checks and address verifications to ensure accurate data was reported to client.
• Worked in a fast-paced, stressful environment

Worked as a collection agent for charge-off accounts for many major credit card clients

Negotiated suitable payment arrangements between customers and clients

Negotiated lump-sum settlements on larger accounts and ensured timely arrival of payments.

Worked in a fast-paced, stressful environment

Performed as a summer school instructor for two remedial High School English courses for students needing makeup credits.

Designed and executed the entire curriculum utilizing resources available at the school.

• Taught all four levels of high school Spanish. Developed lesson plans to enhance student understanding of Spanish language and culture.
• Selected and implemented new textbooks and materials to further the program.
• Worked directly with students at all levels, assessing abilities and needs and adjusting instruction as needed.
• Designed lesson plans and curriculum for Spanish classes.
• Sponsored the Junior class.
• Sponsored the extracurricular Spanish Club.

Dual major in English and Education with an additional 15 hours in Spanish

Certified IL Teacher for English/Language Arts Grades 6-12

Member of Sigma Tau Delta, Honors English Fraternity

Member of Theta Xi Fraternity, holding offices of President, Vice President, Treasurer, and House Manager