Stephen cappello
Wawarsing
Summary
Dedicated Store Manager focused on operations management and store conditions through strategic planning. Fosters a functional working environment to achieve results, ensuring reliability and adaptability to changing needs. Collaborate and connect with the district to build strong relationships among my peers to support all business needs.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Store Manager
Walgreens
Pine Bush, NY
06.2021 - Current
- Oversaw daily operational activities for the store, ensuring a clean and safe environment for customers and employees, while enforcing compliance with company policy and initiatives.
- Adjusted labor schedules to match store demand, controlled budget usage, and maintain productivity without affecting service quality. Reviewed regular payroll submissions for employees.
- Built initial team by recruiting, hiring, and training staff to shape core internal operations and clarify role responsibilities for the organization. Assessed individual employee strengths and launched a mentoring program to address skill gaps and support development.
- Managed daily sales reconciliation to maintain accurate revenue logs and balanced registers. Tracked cash variances, inventory shrinkage, and drive-off to support loss control and reporting. Reviewed store procedures regularly and implemented corrective measures to maintain compliance with applicable laws, regulations, and policies.
- Developed merchandising strategies that improved store presentation and sales performance. Directed inventory planning to limit waste and keep products available for customers. Managed vendor partnerships to secure favorable terms and maintain consistent product supply.
- Addressed customer patient complaints promptly and professionally, resolving issues to maintain positive relationships. Lead by example to upskill all employees on how to maintain excellent customer service.
- Partner with pharmacy management to set priorities around company goals and initiatives. Lead weekly planning discussions to guide progress and review future directions.
- Joined weekly district meetings to align district priorities with company expectations, goals, and performance metrics. Support and coordinate with other store managers to fulfill business needs.
Assistant Manager
Walgreens
Staten Island, NY
09.2015 - 06.2021
- Delivered stronger performance, quality, and service results through close oversight of daily operations. Improved workflow and information sharing by connecting departments more effectively.
- Partnered with management to define operational goals that supported store profitability efforts. Guided team collaboration by helping staff work together on project tasks.
- Recruited, interviewed, and hired employees to support team needs. Created a mentoring program to encourage positive feedback and employee engagement. Completed employee performance evaluations and gave constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies. Implemented loss prevention strategies, significantly reducing shrinkage.
- Calm, professional customer interactions led to better complaint resolution and service experiences. Prompt responses to complaints and inquiries improved customer satisfaction.
- Improved replenishment operations through inventory management systems that streamlined stock control. Sales increased through merchandising strategies and targeted promotions. Product availability stayed strong through vendor coordination for timely inventory replenishment.
Shift Leader
Walgreens
Staten Island, NY
12.2012 - 09.2015
- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented process improvements that enhanced efficiency and reduced operational costs.
- Managed inventory control, maintaining accurate stock levels to meet customer demand.
- Resolved customer issues promptly, fostering a positive shopping experience and loyalty.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Retail Customer Service Associate
Walgreens
Staten Island, NY
08.2009 - 12.2012
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Operated cash register, ensuring accurate transactions and balanced cash drawers daily.
- Trained new employees on store policies, procedures, and customer service standards.
- Assisted in inventory management, restocking shelves to maintain product availability.
- Engaged with customers to promote loyalty programs and increase membership enrollment.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Tottenville High School
Staten Island, NYSkills
- Operations management
- Inventory management
- Store merchandising
- Cash management
- Payroll management
- Team development
- Sales forecasting
- Performance management
- Recruitment and hiring
- Budget control
- Multitasking and organization
- Customer relations
Accomplishments
- Certified in immunization to help support the pharmacy and community needs
- Promoted to a higher tier store. Increased front end sales by improving inventory management, store merchandising and vendor communication.
Certification
- Ptcb certified
- Immunization certified
- CPR & AED certified
Timeline
Store Manager
Walgreens
06.2021 - Current
Assistant Manager
Walgreens
09.2015 - 06.2021
Shift Leader
Walgreens
12.2012 - 09.2015
Retail Customer Service Associate
Walgreens
08.2009 - 12.2012
High School Diploma -
Tottenville High School