Stephen Carroll

Driving business development with C-level executives and top decision makers. Maintained account relationships for future business while ensuring customer service. I cold called 5 to 10 prospects a day, identifying target prospects and develop plans to engage decision-makers. Prepare and present proposals and bids. Maintained to be top performer in region.

Call Center and support staff schedule qualified leads/appointments for me daily. Perform onsite inspections and produce estimate for repair or replacement. Meet with customer to ensure they understand solutions and instill confidence in out product and service. Make daily follow up calls by phone to stay in contact and move prospective customers to contractual agreement. Cold call and set face to face meeting. Develop new opportunities with Property Managers, Healthcare contacts and other local business

Provides each prospective customer with a complete, professional and compelling presentation of Bath Fitter products and services using proven tools and techniques supplied by the company. Meet or exceed closing sales objectives. Responsible for generating leads; must meet set objectives. Accurately measure and identify tubs or shower bases and walls at the time of the estimate using appropriate checklists and forms. Trained new employees on sale tactics. Started with Bath Fitter in Pensacola, FL

Maximizes sales of exterior products including sales planning, in-home and in-store customer consultations, development of project proposals, tracking of current and potential sales. Trained associates on sales tactics and related programs. Also responsible for providing excellent customer service by assisting customers in locating, selecting, demonstrating, and loading of merchandise in a friendly and professional manner.

Conducting in-home sales opportunities by building trust and educating customers. Effectively evaluating, measuring and specifying home improvement project options. Building effective proposals and utilizing a consultative selling approach. Negotiating and closing the sale.