Stephen Cassidy
Warminster,PA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at LUHV Vegan Bistro. Expert in workforce management and staff development, adept at implementing operational strategies that increase efficiency. Skilled in marketing and business administration, consistently achieving goals with innovative solutions and fostering employee loyalty. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Manager
LUHV Vegan Bistro
03.2020 - 07.2024
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager of Operations
Café Con Leche
06.2012 - 02.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
General Manager
Patagonia Bar and Grill
02.2008 - 01.2012
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
Skills
- Marketing
- Workforce Management
- Staff Development
- Business Administration
- Operations Management
- Business Development
Timeline
Manager
LUHV Vegan Bistro
03.2020 - 07.2024
Manager of Operations
Café Con Leche
06.2012 - 02.2020
General Manager
Patagonia Bar and Grill
02.2008 - 01.2012
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