Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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STEPHEN C. BUONO

New York,NY

Summary

Dynamic Account Executive with a proven track record at Panzura, managing a $5.5M ARR portfolio and consistently exceeding sales quotas. Expert in strategic account planning and Salesforce, I excel in building strong relationships and driving revenue growth. Skilled in account and project management, I bring innovative solutions to meet core business needs.

Overview

6
6
years of professional experience

Work History

Account Executive

Panzura
New York, NY
02.2024 - Current
  • Oversaw $5.5M ARR portfolio to ensure revenue growth and client satisfaction.
  • Built strong executive relationships, aligning Panzura solutions to core business needs.
  • Exceeded sales quotas consistently by implementing consultative selling strategies.
  • Performed recurring business evaluations to maintain customer satisfaction and achieve potential for upselling Panzura solutions.
  • Partnered with marketing, operations, and support teams to create solutions that surpassed client expectations.

Customer Success Manager

CyberSaint Security
Boston, MA
03.2021 - 02.2024
  • Managed the full lifecycle of CyberSaint's customers as their primary point-of-contact
  • Implemented, onboarded, and trained customers on the CyberStrong platform post-sale
  • Ensured customer retention during the renewal process to drive and increase ARR
  • Identified potential upsell/cross-sell opportunities through proactive customer engagement
  • Directed and designed usage, health score, NPS tracking, and similar programs
  • Developed new processes and procedures to enhance CSM department efficiency
  • Collaborated with the Marketing team to develop and present thought leadership webinars, materials, newsletters, and training to the customer base
  • Worked with internal teams to implement creative solutions to customer lifecycle management
  • Collaborated with the Product Development team to prioritize customer requirements, new feature requests, and customizations
  • Regularly engaged with clients to cultivate strong, trusting relationships, serving as their dependable CyberSaint advisor.

Business Development Consultant

Oracle Corporation
Austin, TX
07.2019 - 03.2021
  • Drove sales of Oracle's complete Front Office Customer Experience software portfolio in New York metro areas, Pennsylvania, and California
  • Conducted outbound prospecting, cold calls, email marketing campaigns, and social selling to penetrate territories
  • Established relationships with small to medium-sized businesses (<$500M annual revenue), engaging with C-level executives, Vice Presidents, and Directors to maximize technology investments and accelerate innovation
  • Identified business demands and provided targeted Oracle solutions to solve specific problems and eliminate data and process silos
  • Educated new prospects and Oracle install customers on core customer experience products including Oracle Commerce Cloud, Oracle Engagement Cloud, CPQ, Oracle Service Cloud, and Datafox
  • Consistently exceeded KPI and quota expectations with $1.9M of quality net-new pipeline and progressed $750K ARR
  • Ranked in the top 10 of the stack rank every quarter
  • Facilitated onboarding and training for new employees in the business development program

Education

Bachelor of Energy Business Finance - College of Earth and Mineral Sciences

The Pennsylvania State University
University Park, PA
05.2019

Skills

  • Google Suite
  • Microsoft Office
  • Salesforce
  • Account management
  • Project management
  • Strategic account planning

Hobbies and Interests

  • Soccer
  • Baseball
  • Boating
  • Snowboarding
  • Travel
  • Surfing

References

References available upon request.

Timeline

Account Executive

Panzura
02.2024 - Current

Customer Success Manager

CyberSaint Security
03.2021 - 02.2024

Business Development Consultant

Oracle Corporation
07.2019 - 03.2021

Bachelor of Energy Business Finance - College of Earth and Mineral Sciences

The Pennsylvania State University

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STEPHEN C. BUONO