Stephen Chun
Columbus,OH
Summary
Recent communication media studies graduate perpetually fascinated with the interplay between narrative and rhetoric. Approaches communication holistically while striving to incorporate empathetic and aesthetic elements. Excellent public speaker and presenter with a penchant for creativity. Possess five-plus years of diverse work experience including marketing, journalism, customer service and more.
Overview
9
9
years of professional experience
Work History
Supervisor
SSA Group / Columbus Zoo & Aquarium
02.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency (20-plus employees) and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Community Relations Specialist
Columbus Zoo & Aquarium
11.2017 - 12.2019
- Managed 1000-plus client accounts.
- Supported smooth program functioning by handling diverse organizational and administrative needs.
- Facilitated communications between departments and clients via letters, phone, emails, and internal messaging systems.
- Organized and tracked related documentation contact information, communication logs, evaluation forms and surveys.
- Assisted with various public relations projects via creation and distribution of promotional materials.
Research Assistant
Knife News
10.2017 - 03.2018
- Assisted editors and writers by conducting research for articles.
- Arranged and conducted interviews.
- Acquired and edited media such as videos, audio recordings, transcripts, and photos.
- Assisted with creation and maintenance of in-house market research database.
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced dynamic environments.
Administrative Intern
Rock City Church
08.2017 - 12.2017
- Delivered administrative support to office staff, promoting cohesive communication in office operations.
- Utilized Airtable to process and review weekly offerings, donations, volunteer records and congregation attendance.
- Assisted in planning and execution of weekly services, community outreach events and mission trips.
- Assisted in coordinating logistics for main office as well as four other satellite locations.
Administrator
Wheaton College Phonathon
09.2014 - 05.2017
- Monitored 20-plus student callers while fostering a productive and positive work culture.
- Processed and reviewed call records for inconsistencies and errors.
- Checked for company matches and recorded earnings and other requested metrics.
- Raised money for the Wheaton Fund by calling various prospects and donors.
- Assisted with events hosted by Annual Giving department of Wheaton College.
Marketing Intern
Rick Hinderer Knives
05.2016 - 08.2016
- Assisted in creating written, video and image content for marketing channels (weekly updates, product promos, and instructional guides).
- Assisted in PR maintenance and community engagement by monitoring social media feeds, print publications and industry news.
- End-to-end execution of marketing projects including promotional giveaways and social media campaigns.
- Facilitated communication with vendors by creating and providing necessary documents such as product overviews and pricing sheets.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
Education
Bachelor of Arts - Communication Media Studies
Wheaton College
Wheaton, IL12.2022
Skills
- Interpersonal Communication
- Public Speaking and Presentation
- Cultural Awareness
- Critical Thinking
- Research and Analysis
- Microsoft Office, Airtable, Audacity (audio editing program)
- Data Entry
- Media Production (photo, video and audio)
- Media Relations
- Marketing and Advertising
- Event Coordination
- Certified Voice Actor (narration, voice over, voice acting)
Relevant Coursework
- Communicating Online
- Communication Criticism
- Group Dynamics
- Intercultural Diversity & Communication
- Interpersonal Communication
- Media Production
- Media Studies
- Rhetorical Theory
- Writing for Media
Timeline
Supervisor
SSA Group / Columbus Zoo & Aquarium
02.2022 - Current
Community Relations Specialist
Columbus Zoo & Aquarium
11.2017 - 12.2019
Research Assistant
Knife News
10.2017 - 03.2018
Administrative Intern
Rock City Church
08.2017 - 12.2017
Marketing Intern
Rick Hinderer Knives
05.2016 - 08.2016
Administrator
Wheaton College Phonathon
09.2014 - 05.2017
Bachelor of Arts - Communication Media Studies
Wheaton College
Similar Profiles
Alysia VogelsongAlysia Vogelsong
Cook at SSA Group, Columbus Zoo and AquariumCook at SSA Group, Columbus Zoo and Aquarium
Grayson BurtGrayson Burt
Food Service Worker at Columbus Zoo And Aquarium & Zoombezi Bay WaterparkFood Service Worker at Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Bill ForquerBill Forquer
Warehouse Worker 4 at Columbus Zoo And Aquarium & Zoombezi Bay WaterparkWarehouse Worker 4 at Columbus Zoo And Aquarium & Zoombezi Bay Waterpark