Stephen Ciarlante
Plano,United States
Summary
Dynamic and charismatic server with a strong work ethic and exceptional customer service skills, Proven track record of increasing sales through effective upselling and personalized service, consistently exceeding performance goals. Expertise in hospitality and a professional appearance contribute to enhanced customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Chamberlains Steak and Fish
12.2021 - 08.2025
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Oceanaire Seafood Room
02.2019 - 04.2020
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales by suggesting additional items and drinks based on customers' orders.
Server
Knife
06.2018 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
No Degree - Audio Engineering And Electronic Music Production
Collin County Community College
Plano, TXSkills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Sales expertise
Certification
TABC certified
Foodhandler certified
Timeline
Server
Chamberlains Steak and Fish
12.2021 - 08.2025
Server
Oceanaire Seafood Room
02.2019 - 04.2020
Server
Knife
06.2018 - 01.2019
No Degree - Audio Engineering And Electronic Music Production
Collin County Community College
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