Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Cook

Durant

Summary

Dynamic Financial Center Manager at First United Bank & Trust, adept at driving revenue growth through strategic partnerships and exceptional relationship management. Proven ability to enhance client retention by delivering personalized financial advice and promoting digital banking solutions. Skilled in operations management and team coaching, ensuring compliance and service excellence.

Overview

6
6
years of professional experience

Work History

Financial Center Manager

First United Bank & Trust
03.2019 - Current
  • Boosted revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Overcame challenging market conditions by adapting strategies, strengthening client relationships, and maintaining service excellence standards.
  • Promoted digital banking adoption among customers by providing assistance in using online platforms seamlessly.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring the financial center consistently operated in compliance with all relevant guidelines.
  • Increased client retention rates by delivering tailored financial advice and addressing individual needs promptly.
  • Monitored key performance indicators to identify areas of improvement and implement corrective actions accordingly.

Education

Atoka High School
Atoka, OK
05-2016

Skills

  • Team coaching
  • Operations management
  • Team development
  • Document preparation
  • Cash flow management
  • Work delegation
  • Relationship management
  • Operations oversight
  • Schedule coordination
  • Willing to learn
  • Customer service
  • Problem-solving

Timeline

Financial Center Manager

First United Bank & Trust
03.2019 - Current

Atoka High School

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